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IT Technical Analyst I (Perm Night Shift)

Job Number:	25577525
Company Name:	Dell
Job Location:	Cyberjaya, MY
Job Category:	Information Technology

IT Technical Analyst I (Perm Night Shift)

Title: IT Technical Analyst I (Perm Night Shift)
Location: MYS-Cyberjaya
Technical Support Analyst

Solves moderately complex customer issues on any product.

·   Provides first- or second-level support in the inbound or outbound contact center.

·   Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing.

·   Routes customers when appropriate to proper support queues.

·   May identify opportunities for process improvements that contribute to the achievement of business metric goals.

·   Solves problems consistently and completely with minimum supervision.

·   Responsible for working to share strengths with peers.

·   Responsible for partnering with technician to obtain resolutions to complex technical issues- helps others deliver results.

·   First point of contact for customer escalations.

·   Performs quality audits.

Strong telephone etiquette skills.

·   Strong organization skills.

·   Able to utilize computer to input data.

·   Experienced verbal and written communication skills.

·   Working knowledge of Dell products, customer service, policies and procedures.

·   Strong organization and problem solving skills.

·   2-4 years experience in a customer service or related fields.

·   May require industry certification.

Clear Communication Skills

Must with helpdesk experiences

In house application knowledge or experiences

MS Office application troubleshooting
Hardware trouble shooting
A bachelor degree in Computer Science or equivalent

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Feb 8

Sr Member of Technical Staff

Feb 8

Sr Technical Director

Feb 8

Senior Technical Director

Feb 8

Senior Member of Technical Staff

Feb 8

Programmer Analyst

Jan 10

Mgr I Information Systems

Jan 8

Mgr II Information Technology

Jan 10

Systems Analyst

Jan 10

IT Technical Analyst I (Perm Night Shift)

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Analyst II, Field Services Dec 30

Systems Analyst - MNIS - DIRECT LABOR Feb 8

Sr Member of Technical Staff Feb 8

Sr Technical Director Feb 8

Senior Technical Director Feb 8

Senior Member of Technical Staff Feb 8

Programmer Analyst Jan 10

Mgr I Information Systems Jan 8

Mgr II Information Technology Jan 10

Systems Analyst Jan 10