ITO Svc Delivery Cons III-b (AIX Administrator)

ITO Svc Delivery Cons III-b (AIX Administrator)

Title: ITO Svc Delivery Cons III-b (AIX Administrator)
Location: India-Bangalore
Position : AIX Administrator
Level : L3
Job Location : Bangalore/Chennai

Job Description:
Skills Required
? Skilled and proficient in basic system administration tasks like Patch mgmt, File systems, Firmware tasks, Crash Dump Configuration, Syslog etc.
? Skilled and proficient in configuring and administering network services and protocols (i.e. NFS, NIS, DNS, Jumpstart, FTP,SSH, telnet)
? Experience in managing High Availability environments: (SUN/Veritas Cluster, SUN/Veritas Volume Manager etc.).
? Understanding of Storage solutions - SAN and NAS.
? Experience with HP-XP, EMC, IBM storage arrays or SUN StorEdge product line.
? Experience on System Performance Management and Tuning
? Experience on Security Hardening and exposure to SUN or third party security tools.
? Strong Knowledge on SUN Server Hardware and architecture.
? Performance analysis, Security analysis, Patch analysis and installation, System upgrade
? scripts skills such as Posix Shell, ksh, awk and Perl familiar with the ITSM/ITIL model (key process: Incident, Problem, Change Management, Configuration Management, requirements, etc
? Ability to communicate technical contents plainly and simply
? Independent problem solver
? Experience with large UNIX HA environments, involved in administration and support
? Perform daily UNIX administration tasks: users and groups administration, storage configuration, network and printer configuration, troubleshooting, software and patch installation, system performance and load balancing analysis.

Job Roles and Responsibilities
o Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.
o Incident Management: Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
o Escalation Management: identify potential escalations and alert management proactively.
o Problem Management: Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
o Change Management/Implementation: Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area(s) of technical responsibility.

Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field.
Typically 5 plus years of relevant experience in solaris with good experience in Clustering, Virtualization and diaster recovery knowledge.

Knowledge and Skills Required:

Typical skills include:
· Understanding of technology in direct responsibility
· (developing) General understanding of related technologies
· Customer Service
· General Project Management
· (developing) Customer/Vendor Management
· (developing) Business Analysis
· (developing) General Financial Management

Critical Competencies to Drive Business Results:

Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns

Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success

Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement

Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency

Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results

Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status

HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies

Change Management
Develops methods for supporting innovation and change across the organization

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolutionJob: Services