Lead Desktop Support Analyst

Lead Desktop Support Analyst

Lead Desktop Support Analyst Job ID: 20091023-RKREMER-9765 Location: Houston, TX US Travel Involved: Not Specified Job Type: Full Time Job Level: Education: Category: IT Compensation: Not Specified Position Summary We are looking for a Lead Desktop Support Analyst who is extremely customer focused and has extensivecommodities tradingsupport experience. Below is a brief desription of some of the tasks that you can expect this position to entail: · Respond to and process requests for support from the Service desk, or directly from clients. · Provide technical advice on all applications and services. · Ensure that all requests for support are acted upon in a timely and professional manner and escalated as necessary. · Ensure that a user experiences minimal disruption by quickly resolving technology problems. · Provide ad hoc user training on various desktop technologies to improve client effectiveness. · Identify risks to the client or business and implement solutions to reduce them. · Advise clients proactively on the best use of the existing technology. · Coordinate and implement projects within the scope of deskside support. Requirements · A+ Certification · Microsoft Operating Systems (XP) · Microsoft Office (2007, XP) · Lotus Notes email, databases, Outlook · Instant Messenger (AIM, Yahoo, OCS) · Market Data (Bloomberg, Reuters, Exchange link) Reuters especially and other Commodities Trading Platforms (ICE for example) · Hardware break/fix (desktop, laptop, printers, etc) · Blackberry or other PDA devices · Investment Banking Experience · Java platform It is the policy of CompuCom Systems, Inc. to provide equal employment for all persons regardless of race, color, religion, national origin, gender, age, country of origin, marital status, veteran status, disability status or sexual orientation. All employment decisions including recruitment, placement, transfer, promotion, training, compensation and termination will be made without regard to these factors. We are committed to an Affirmative Action Program that supports the employment and promotion of qualified women, minorities, individuals with disabilities, disabled veterans and Vietnam Era veterans.