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For your reference, we have included the original job posting below.
Lead Desktop Support Specialist - (Eden Prairie, MN)
Job Number:
24579488
Company Name:
HighJump Software Inc.
Job Location:
Eden Prairie, MN US
Job Category:
Information Technology
Lead Desktop Support Specialist - (Eden Prairie, MN)
Lead Desktop Support Specialist Openings: 1 Location: Eden Prairie, MN
An opportunity now exists within IT for an experienced professional to lead a team of desktop support representatives and ensure the proper day-to-day operation of technology applications and equipment. The Lead Desktop Support Specialist is responsible for troubleshooting level 1 and 2 desktop issues for a variety of systems, including, but not limited to: Hardware, Microsoft Office products, network connectivity, VoIP, AV, Internet access, VPN client, file and server access, and printers. Qualified candidates will be able to assist less experienced peers. Typically requires 5-7 years of experience. Additional responsibilities include:
· Perform installations, repairs, upgrades, backups, and other maintenance tasks · Ensure that tickets through the ticketing system are handled in an expedient manner and are escalated properly to the correct department within IT · Responsible for desktop and laptop deployment, inventory, and recovery · Create reports and conduct research on new technologies as required
Required: · 5-7 years of desktop support experience · Bachelor's (or equivalent experience) in computer science, engineering, MIS or related field · MCSE certification preferred · A+ certification preferred · Strong customer service skills and ability to multi-task · Strong analytical, communication, and problem-solving skills
For consideration , email a resume and any supporting documents to , referencing the position title in subject line.
HighJump Software is an equal opportunity employer.
