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LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Premises Technician can provide you with exactly that! Take advantage of our paid training ...
LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? A job with AT&T as a Premises Technician can provide you with exactly that! Take advantage of our paid training ...
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For your reference, we have included the original job posting below.
Lead Technician, Help Desk
Job Number:
39628406
Company Name:
General Dynamics
Job Location:
Red Stone Arsenal, AL US
Job Category:
Information Technology
Lead Technician, Help Desk
Job Title Lead Technician, Help Desk Job ID Number 191936 Company General Dynamics Information Technology Location Red Stone Arsenal, AL Job Category Information Technology Job Description General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With approximately 17,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
(MDDC)
Library Specialist - Performs technical processes where required data is acquired, validated, stored, protected, and processed. Assures data is accessible to satisfy user needs. Performs accurate cataloging of data items in multiple data formats (both physical and electronic) both classified and unclassified. Executes library processes to support and fulfill data requests. Performs shipping and receiving processes. Performs duplication processes. Prepares classified and unclassified data products for delivery/shipping using established processes and procedures IAW all applicable DoD and MDA data handling directives and policies. Uses established library processes and procedures to process data items in and out for users. Provides oversight and guidance for all data reproduction and distribution. Provides oversight and guidance of the MDDC Library and operations to meet MDA and customer goals. Provides assistance to MDDC functional area experts regarding queries from the MDDC catalog. Prepares and develops inventory of all MDDC holdings as required. Assists the Government Security Manager with periodic security inventory as required. Documents and maintains new and established library processes as required. Performs multiple media and conversion processes and procedures. Performs scanning processes and procedures and loads documents to mass storage system. Performs video processing and migration. Researches, develops and/or updates migration processes if required. Performs trusted download procedures as required. Provides electronic data transfers following test events using approved networks and tools and proper security procedures. Performs technical writing activities as needed for MDDC Program data items. Proof reads data item abstracts for correctness.
Help Desk Specialist - Communicates orally and in writing and presents a positive customer service attitude. Follows standard help desk procedures. Logs all help desk interactions, tracks and routes problems and requests and documents resolutions. Identifies and escalates situations requiring urgent attention. Advises users on appropriate actions. Prepares activity reports. Stays current with system information, changes and updates. Serves as the initial point of contact for troubleshooting network applications and hardware and software PC and printer problems. Troubleshoots computer problems, works with the MDDC IT Staff on solutions when necessary to determines sources of computer problems (hardware, software, user access, etc.). Diagnoses and resolves technical hardware and software issues. Collaborates and hands off complex computer problems to IT Staff for resolution. Sustains working knowledge of fundamental operations of relevant software, hardware and other equipment. Researches questions using available information resources. Answers staff questions in person, phone or email on all company supported applications. Interacts and interfaces with MDDC Program IT Staff. Provides daily supervision and direction to help-desk staff. Advises help desk staff on appropriate actions. Manages help desk in a multi-server environment. Provides on-the-job training to new department staff members.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience supporting help desk operations.
Candidate must be able to obtain or maintain a minimum SECRET security clearance.
Apply Online Directly with General Dynamics Information Technology
