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For your reference, we have included the original job posting below.
Lead Technician, Support
Job Number:
38979794
Company Name:
General Dynamics
Job Location:
Arlington, VA US
Job Category:
Information Technology
Lead Technician, Support
Job Title Lead Technician, Support Job ID Number 191106 Company General Dynamics Information Technology Location Arlington, VA Job Category Information Technology Job Description General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With approximately 17,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs. General Dynamics Information Technology is an Equal Employment Opportunity and Affirmative Action employer.
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
1. Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. 2. Installs, configures, and upgrades computer hardware and software. 3. Provides end-user software troubleshooting and support. 4. Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions. 5. Provides system troubleshooting and support. 6. Participates in the administration of e-mail systems. 7. Provides phone and help-desk support for on-site and off-site users. 8. Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities 9. Maintains current knowledge of relevant technologies as assigned. 10. Participates in special projects as required.
Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
5-8 years of directly related experience supporting help desk operations. Experience with Blackboard platform preferred.
Ability and willingness to work with individuals from diverse backgrounds. Experience working in a dynamic multilingual and multicultural environment.
Apply Online Directly with General Dynamics Information Technology
