Manager, Industrial Eng & Tech Support

Manager, Industrial Eng & Tech Support

Title: Manager, Industrial Eng & Tech Support
Location: United States-Iowa-Cedar Rapids, IA
Other Locations:
At Rockwell Collins we believe that the way we put our solutions together sets us apart - and the people who put our solutions together make the difference.

We offer:
. A dynamic and team-driven company that delivers world-class communications solutions
. A performance-driven environment where results are recognized and rewarded
. Exciting career enhancement and continuous learning opportunities
. A competitive compensation package and exceptional employee benefits


Tech Support responsibilities include ongoing management of the service support plan from the time of service center capability establishment to capability decommission. Includes oversight of test equipment utilization, capability rationalization/consolidation, facility rationalization/consolidation, average cost of repair, test asset management, and the corrective action process. Industrial Engineering responsibilities include facility planning, productivity management (Lean and Six Sigma), repair process management, technical support procedures, mandate modification programs and resource utilization management.

Primary Responsibilities:

· Lead organization consisting of 11 technical team members providing support to 50 service locations around the world.
· Effectively represent Service Operations and Service Operations Support in cross-functional meetings, reviews, and events to ensure I&SS organizational business needs are considered in the Enterprise decision making processes.
· Maintain effective communications and represent I&SS with the Business Units as required to ensure proper coordination of initiatives and various projects.
· Lead the implementation of Lean principles within the group to drive change and improve team performance.
· Responsible to ensure organization performance metrics are completed accurately and on time weekly/monthly/quarterly/annually.
· Organize and prioritize team workload to ensure allocation of resources necessary to meet operational goals.
· Make timely decisions that support the objectives of Service Operations, I&SS, and Rockwell Collins.
· Manage procedures that govern service centers processes.

Knowledge and Skills:

· Previous operational/manufacturing experience
· Previous leadership experience
· Proven analytical abilities through the use of data and sound decision making
· Knowledge and understanding of general business practices including accounting and finance
· Knowledge of employee selection techniques, employment labor laws, rewards and recognition, and the performance review and development plan process
· Critical problem solving, root cause analysis, and risk management
· Working knowledge of Lean and Six Sigma Principles
· Project Management principles including cost and schedule performance
· Familiar with business Unit organization structure and associated roles and responsibilities
· Empower employees, remove obstacles, promote open communication and team performance
· Resolve conflicts, promote work sharing, and motivate team toward common goals
· Proficiency in Microsoft Word, Excel, PowerPoint and Project
· Effective verbal and written communication skills (clear, concise, succinct)
· Familiar with Corporate policies and procedures and the Service Center Operating Procedures
· Knowledge of avionics electronics test equipment and repair processes
Bachelor's degree in appropriate discipline, and eight years of related experience, or, in the absence of a bachelor's degree, fourteen years of related experience.


Applicant must be capable of obtaining a US Department of Defense (DoD) security clearance. U.S. Citizenship is required.

Rockwell Collins is an equal opportunity employer committed to building a diverse global culture that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.