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For your reference, we have included the original job posting below.
Manager, Solution Support
Job Number:
26585625
Company Name:
Sports Retail Firm
Job Location:
Yarmouth, ME US
Job Category:
Information Technology
Manager, Solution Support
As our Manager, Solution Support, you'll bring a broad experience of successfully ideating and delivering value that enables our company to increase productivity, realize efficiencies and build profitable customer experiences. You'll be joining our company's Lean Business Solutions. LBS brings a competitive advantage through excellence in technology solutions and services. Our focus is on providing Lean solutions that eliminate waste, maximize customer value, and drive profitable business growth. Interest and experience in the latest methodologies goes a long way here and we're looking for people who are passionate about the world of value-driven solution delivery. You'll get to work alongside truly talented teams and help them enhance their performance by promoting collaboration and innovation.
To be considered, you'll bring the following:
Strong leadership experiences, with the ability to guide teams in project delivery and professional development
Proven track record of managing employees and matching individual goals to departmental priorities
Ability to coach staff and driving performance
Experience managing mixed development teams of full-time employees and contractors in both onshore and offshore models
Success in designing and facilitating requirements elicitation sessions including use of interview, document analysis, workshops, surveys, site visits, business process outcome modeling, personas, user centric design, customer and user ethnography, task and workflow analysis
Adaptability in determining appropriate requirements capture and management methods including but not limited to use cases, user stories, customer journeys and storyboards
Successfully elicit from appropriate suppliers all forms of requirements (e.g. functional, performance, usability, compliance, regulatory, technical)
Experience in full life-cycle solution delivery projects (more than 15 people, longer than 6 months)
Experience, interest and adaptability to working in a Waterfall or Lean/Agile delivery environment
Exceptional collaboration, listening, written and verbal communication skills
Successful track record dealing with executive level professionals to drive business outcomes
Experience in Lean process improvement efforts
A consultancy approach to your work
Commitment to collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
Passion for being the liaison between the business units, technology teams and support teams
In addition to those general role responsibilities, you'll need some specific experience and have some specific accountability, including:
Previous experience with understanding and documenting the flow of data from source systems through extraction and load processes into reporting structures
2 years' experience with large databases such as Oracle or Teradata
2 years' experience in Data Warehousing
2 years' experience with SAP BW
Experience with Report Authoring is greatly preferred
Experience with COGNOS is preferred
Experience with data modeling is preferred
Requirements for the position include:
Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area
5 years' professional experience in IT or business
2 years' additional relevant professional experience accepted in lieu of a degree
2+ years' managing technical resources including goal setting, performance evaluations, work allocations, and performance.
Experience working as a Business System Analyst and System Analyst on multiple projects and business functions
Excellent analytical skills and ability to translate business functionality and opportunities into clear, precise and easy-to-read functional specifications critical
Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving revenue and profit goals
Proven ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
Comfortable working in a fast-paced, results-oriented environment
Demonstrated leadership capability, including ability to motivate and mentor others within work group
Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting)
Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
Lean experience with applied principles and methods preferred.
Ability to pass a 7 year background investigation.
Deep knowledge and hands-on experience with iterative and waterfall development methodologies (e.g. BABOK, XP, Scrum, RUP, XUP, etc)
Deep knowledge and hands on creation of key artifacts including uses cases,
UML, user stories, user acceptance criteria, functional specifications, configuration stories or specifications
To make it clear, we're not looking for just anyone. We're looking for someone special, someone who had these experiences and clearly demonstrated these skills.
To ensure that we continue to hire competent, ethical and trustworthy individuals, all candidates must successfully complete a thorough background investigation prior to receiving any offer of employment from our company.
We're interested in learning more about you and appreciate you taking the time to apply online.
Our company is an equal opportunity employer (EOE) that strives to create a diverse workforce and an inclusive culture.
