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For your reference, we have included the original job posting below.
Microsoft Technical Support Specialist
Job Number:
26832157
Company Name:
Linium
Job Location:
Albany, NY US
Job Categories:
Healthcare & Medical Information Technology
Microsoft Technical Support Specialist
We are currently seeking a Microsoft Technical Support Specialist for a NYS Contract position. This is a 1 year contract opportunity. Duties will include: - Provide Level 2 desktop support, onsite and remote, including all imaging and/or re-imaging of workstations/laptops - Install new and redeployed equipment - Perform hardware and software patching - Perform user account administration including Active Directory Authentication, Group Email Entitlement, Lightweight Directory Access Protocol (LDAP) - Perform printer administration including installation, commissioning, spooling, and monitoring - Install and setup PDA type devices (Blackberry?, Palm Pilots, Pocket PCs) - Perform maintenance on all hardware and software relating to workstations, laptops, and PDA devices - Run diagnostic software to ensure that equipment operates properly and take appropriate corrective action when required - Install, configure, and/or customize software and ensure that the configurations meet Agency requirements - Monitor Help Desk Problem Tracking Systems for end user requests - Participate in the retirement of computer equipment - Run/analyze reports per operational procedures - Review proactively event logs, performance reports, and complete regular system verifications - Prepare, attend, participate, and complete action items for all Change Control activities - Manage connectors to other email systems - Manage small projects for implementation of new components - Provide operation and procedural documentation Requirements: Candidates *MUST* meet all mandatory requirements in order to be considered: - More than 3 years general help desk experience in a large-scale environment - More than 3 years business work experience with Windows XP in a large-scale environment - More than 3 years business work experience with Office Productivity Suites, commercial off-the-shelf applications, Web-based application installations, and Microsoft Active Directory structures - Associate's degree in Business, MIS, or Computer Science or equivalent experience and training - A+ certification or equivalent - Excellent oral and written English communication skills Desirable Skills: - Level 2 Desktop Support experience including PC setup, troubleshooting and diagnostic tools (e.g. Alteris, LANguard, Ghost), problem solving, strong interpersonal skills - User Admin experience with MS best practices for provisioning and demonstrated ability to utilize user provisioning tools (ex. Hyena or MMC, terminal services), ability to create/maintain and troubleshoot logon, LDAP accounts, provide email admin, global groups, distribution lists. - Printer admin skills in setting up and troubleshooting network printers in an enterprise environment, set group policies, allocating printer drivers, grant access, clear and restart queue, resolve IP address conflicts. - Remote Control tools experience manipulating PCs, comprehensive understanding/use of tools such as Tivoli, LANDesk, Alteris, IBM Director, VNC - Citrix/Mainframe Connectivity experience setting up and troubleshooting to Citrix Servers/farms - Documentation experience creating and understanding system documentation (ex. Hard drive reports), experience with generating and understanding SDLC (ex Project Plan, Change Control) Linium's commitment to Excellence, Integrity and Expertise is unmatched in the Capital Region. Linium is an equal opportunity employer matching exceptional talent to superior companies throughout the Northeast for over 25 years. The ability to find the missing piece! To apply, please send your resume to Jennifer Stonehouse, Resource Manager Email: Fax:
