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For your reference, we have included the original job posting below.
MS Exchange Administrator
Job Number:
24736179
Company Name:
CTG
Job Location:
CT US
Job Category:
Information Technology
MS Exchange Administrator
MS Exchange Administrator CTG Job ID 166503 Update Date 6/7/2010 Position Location CT Percent Travel
Position Details
5-20 IMPORTANT ADDED COMMENT: An in-person interview will be required for chosen candidates
Project Details:
Operational Lead: MS Exchange Administrator
The Messaging Lead is responsible for the day-to-day administration, operation, and support of Project Simon’s enterprise messaging infrastructure including Exchange mail and public folders, edge compliance and security systems, as well as legacy SMTP systems. This person must be a deep and broad hands-on Exchange expert as well as a strategic thinker responsible for building, organizing, and managing a team of internal and/or vendor resources that provides IT service management functions including incident, request, change, problem, and risk management.
Role responsibilities
1. Provide high quality infrastructure services across customers
a. Service Delivery
i. Define and structure basic services in accordance with business needs and priorities
ii. Create and ensure/enforce service levels and service offerings for incident support
iii. Create and ensure/enforce service levels and service offerings for requests
iv. Create and ensure/enforce standard processes, policies and procedures for:
1. Infrastructure support, including resolution of Tier 3 incidents
2. Problem management
3. Documentation
4. Sustaining engineering of infrastructure offerings
b. Problem Management
i. Diagnose, resolve and communicate problems
c. Tier 3 incident management
i. Resolution of Tier 3 incidents as a hands-on expert
2. Increase resource effectiveness
a. Manage day-to-day performance of the Messaging team
b. Adhere to and promote all BW management and cultural principles and practices
c. Deliver and report on metrics to assess capacity of Operations services and adherence to service levels
d. Envision/deliver change processes, policies and procedures
e. Ensure Operations team members are adequately trained on new technologies, processes and procedures
3. Mitigate risks to the service and ensure service availability
a. Assess, communicate and ensure prioritized mitigation of operational risks to the service
b. Assess Maintain / administer and report on service and team capacity
Required Skills / Other Comments:
Primary Role Software Specialist
Primary Skill Set Microsoft Exchange
Secondary Skill Sets
Primary Skill Group SSS - Server - Microsoft
Comments / Other Skills This position is for an infrastructure lead with deep technical experience installing, adminstering, and running a full exchange environment. The candidate must have storng leadership and conceptual thinking skills. Must be very deep technically in Exchange - able to trouble shoot, undersntad the architecture, be both hands on with Exchange and a leader. The candidate should NOT be someone who has only done Exchange 'projects' such as upgrading Exchange or rollong out Exchange. They must have experience acutally running Exchange.
Position is likely to be long term so a candidate local to CT would be preferred
This was previously sent out as S27FXQ
Candidates should reply directly to Holly Wilson at
Before you apply...
To apply click the link below and complete a simple 3-step process. * Create a profile or log in if you already have a profile. We only require a few important fields (e.g. name, email address, and resume). Additional fields are available if you would like to provide more information. * You can attach a Cover Letter to explain why you would be a good fit for this position. * Depending on the position you apply for, you may be asked to answer additional questions related to your application for that position.
EEO Statement
CTG supports the principles and spirit of Equal Employment Opportunity and promotes the recruitment, selection, placement, promotion, transfer, and release of individuals without regard to race, religion, color, national origin, sex, age, disability, marital or veteran status, or any other discriminatory factors as required by law. You may be prompted to complete a voluntary self-disclosure form after you apply for this job. Information you provide is not available to anyone involved in the selection or hiring process. Failure to complete this form will not negatively impact your application.
