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For your reference, we have included the original job posting below.
NOC Engineer
Job Number:
24945785
Company Name:
Sogeti, USA LLC
Job Location:
Washington, DC US
Job Category:
Information Technology
NOC Engineer
NOC Engineer
Req. ID: 6780 # Positions: 1
Location: US-Washington, DC Posted Date: 6/18/2010
Position Type: Full Time
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About Sogeti USA:
Are you ready for your next move? We are!
This is your chance to join one of the fastest growing teams in the US, Sogeti USA, LLC. Sogeti is a premier provider of information technology solutions to businesses and public-sector organizations worldwide. Operating in more than 23 U.S. locations, Sogeti builds strong relationships with organizations in the local business community, primarily serving Fortune 2000 organizations. With over 40 years of experience, Sogeti offers a comprehensive portfolio of services that includes Microsoft Solutions, IBM Solutions, Project Management, Business Intelligence, Product Lifecycle Management and Testing/QA Management, Global Delivery and Rightshore Services, and Outsourcing & Migration Services. The Sogeti Group employs over 19,000 individuals worldwide.
Our growth strategy is simple: ensure successful projects with the best solutions, the best consultants, and let our reputation precede us.
We are currently seeking those who possess professional consulting attributes as client focused behavior, out-going attitudes, commitment to detail, quality oriented, outwardly driven, etc....
Responsibilities/Requirements/Qualifications:
Job Description:
The NOC Technician is responsible for Event and Incident Management for this Sogeti client’s enterprise production environment and end user community. The NOC technician will also be responsible for network monitoring, response to network alerts and Remedy trouble tickets.
As a NOC Technician you must possess a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to excel as an individual and team.
Position Responsibilities:
NETWORK/SERVER SERVICE Triage server and network related events and ensure that the Operations team resolves these incidents within the established SLA’s. Perform tier 1 troubleshooting tasks and execute standard changes. Ensures all equipment is properly maintained, service calls are placed in a timely manner and tracked to assist with vendor management. Assist with scheduled backup tasks as needed. Perform file and system restores and review and act on server logs entries needing attention. Follow documented procedures for Windows/Unix server tasks or network tasks
OTHER DUTIES. As assigned.
Skills/Requirements* High School Diploma required; some college or tech school certification highly preferable. * Communicate clearly both orally and in writing.* Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions.* Possess the ability to read, analyze, and interpret helpdesk tickets and emails.* Possess the ability to respond effectively to sensitive inquiries and complaints.* Relate in a positive professional manner with end users and coworkers.* Interact well with different personalities.* Make decisions and judgments based on standard procedures.* Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.* Demonstrate the ability to determine when to escalate issues based on SLA or severity level.* Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.* Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet.* Demonstrate the ability to learn new skills techniques and responsibilities.* Flexibility to work non-standard work hours where applicable.* Ability to lift boxes which weigh up to 35 pounds.* Must be reliable related to schedule and recurring tasks.
Benefits Summary:
At Sogeti USA, we are committed to building a long and enduring relationship with our employees and to create and environment that rewards and empowers. Our mission is to constantly exceed our employees' expectations in the same way that we strive to exceed our clients' expectations.
WE OFFER A COMPETITIVE COMPENSATION AND AN EXCELLENT BENEFITS PROGRAM INCLUDING MEDICAL, DENTAL, LIFE, PAID TIME-OFF AND HOLIDAYS, EDUCATION REIMBURSEMENT, and MATCHING 401k.
