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Advertised Position Title Thermal Design and Analysis Technical Lead Country United States Work Location NY, Rochester Job Description ITT Corporation seeks ...
Summary of Position Position duties include overseeing group of highly trained technicians supporting a variety of residential and commercial services across all Frontier national regions. Maintaining revenue and expense budget objectives, and promotion of new and existing company products. This position also plays a key support role with sales, sales support, marketing, and regulatory organizations in evaluating new business opportunities. Operations Proficiency Has solid understanding of the business/department and is able to ensure revenue, expense targets, and department goals are met (i.e., able to manage departmental budget). Able to articulate business/departmental goals to work groups (i.e., can clearly set goals/objectives to positively impact revenue streams). Manage testing queues to ensure department is moving tickets to the field as required. Holds team accountable to achieve results through coaching and performance management. Promotes new/existing products as required. Ensures all customer requirements and needs are met. Collaborate with Regional staff and provide feedback to improve on processes to be more responsive to customers. Employee Relations Consistently provides feedback and direction to staff to ensure employee development, engagement and business knowledge; complete annual employee performance appraisals/reviews. Leverages all employee communication vehicles and opportunities (weekly/monthly/quarterly/one-on-ones) to obtain feedback on departmental goals, gains input on action plans, and modifies direction as necessary and to engage and to hold employees accountable to overall business operations and results. Utilizes and leverages existing employee recognition programs to reward key contributions and positively impact employee morale. Partners with Human Resources to ensure firm, fair and consistent application of HR practices/policies and labor agreements. Ensures employee advocacy and a positive work environment by listening and responding to employee feedback, issues, questions and concerns in a timely manner. (When possible, 24-hour response time to all employee relations issues). Responds to issues identified on the Employee Survey, works with teams to ensure continual action planning against issues throughout the year and ensures follow-up to employees on issue resolution identified in action plans. Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place. Community Relations Positively represents the Company and communicates Company vision and direction through active engagement and involvement in the community. Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies) via media outlets, community involvement & infiltration. Engages in marketing initiatives to promote the Company products and services (i.e., TTL and marketing events). Customer Ownership Supports employees that directly interface with the customers by removing barriers, soliciting process improvement suggestions and streamlining the work. Holds employees and other departments accountable to meet customer needs/demands. Responds to issues identified on Customer Surveys, works with teams to ensure action plans are developed and ensures follow-up on customer issue resolution identified in action plans. Embraces the Piece of Mind concepts and instills confidence in our customers as a liaison with Frontier. This is a third shift position - Hours will Midnight to 8AM / 4PM to Midnight or some combination of the two. Flexibility with schedule is critical for success in this position. Required Skills
* Two to four years of prior supervisory experience in a NOC environment. * Must be able to interact with internal/external customers and various community leaders to establish relationships and to assist with problem resolution. * Must demonstrate good oral and written communication skills. * Must take pride and ownership in work, and exhibit a willingness to learn. * Must possess basic PC skills: Excel, Word, Power Point and Outlook. * Must possess basic understanding of electronics, electrical circuitry, network installation, maintenance and testing of circuits. * Must be able to perform complex hardware/software research and provide first level technical support. * Must have high school diploma or equivalent. Successful completion/certification in related technical fields or vendor equipment desired. * BA/BS in Telecommunications, Operations Management or Business Administration preferred. * CCNA, CCNP a plus. * Must be available 24/7 to support off-shift technicians and emergency situations as needed. * Basic network configuration and troubleshooting. * Knowledge to troubleshoot HSI circuits (Cisco/Anymedia/Calix/Catena/Adtran) * Basic troubleshooting on BDSL/SDSL/Custom T/Metro E circuits * Network troubleshooting (ATM/Frame Relay/DSL Core * (6400/7200/3550/3750/3745/6130/6160/Custom T/Metro E, Catena, Anymedia, Calix, new products) * Network operating system troubleshooting. * Gain an understanding of our core network topology * Knowledge of IP protocols (BGP/MPLS/VPN) * Hardware troubleshooting and referral for vendor support * Assist Engineering in design of current and future data networks/monitoring/testing platforms. * Assist with implementation of new products * Systems - DPI/ROCS/VIRYANET/TBS/GRANITE/SATURN/ASPECT * EMS Platforms - PRESIDE/ADTRAN/CALIX/CTM/BTI/ACTELIS/NAVISCORE * Understanding of TFTP/FTP * Knowledge of TL1 and command line interfaces Job Location ROCHESTER, NY, US. Position Type Full-Time/Regular
