NOC Technician

NOC Technician

NOC Technician

Location:

San Antonio, Texas
Category:

Network/Telecom
Type:

Contract
Posted:

1/27/2012
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READY FOR YOUR NEXT BIG CAREER MOVE? ENTERPRISE LEVEL OPPORTUNITY!

MODIS is searching for skilled, dedicated IT professionals to join our team. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We are currently seeking NOC Technician for our client in San Antonio, TX. We invite you to review the position requirements below and apply today if your skills match our need.

Position Type: Long Term Contract


Responsibilities and Duties:
. Provide customer service, troubleshooting, as well as 2nd level support for all users contacting the 24 x 7 x 365 environment and act as escalation point.
. Process all support requests within SLA and following procedural requirements
. Performs initial investigation and/or troubleshooting of system and network issues to determine root
. Thoroughly document steps taken to resolve incidents in an Enterprise ticketing system
. Escalate appropriate requests to ensure timely resolution
. Maintain the high level of customer service
. Prepare and deliver standard scheduled reports
. Manage Event monitoring tools and ticket queue to resolve operation tickets within SLA parameters
. Process as required i.e. Tape Rotation, Rack and Stack of equipment, Inventory Hardware, Power Cycle Devices, patch cable install/removal, etc.
. Performs investigation and/or troubleshooting of system and network issues to determine root cause and resolution. Escalates as required to meet target timelines
. Act as point of contact for client and management escalations
. Develop and document support procedures

Experience and Skills Required:
. NOC tools, ticketing systems, and escalation procedures
. Windows OS (All)
. Basic network troubleshooting skills
. Active Directory
. Exchange, Outlook, Office
. Microsoft Networking
. TCP/IP
. DNS
. Remote access
. VPN
. Wireless
. Anti-virus applications
. Computer hardware



MODIS Incorporated is the leader in the field of information technology (IT) consulting and solutions. With Offices and operations in more than a hundred cities throughout North America, Europe and Latin America, MODIS has the reach to deliver IT services in virtually any city. MODIS serves more than 5000 corporate and government clients throughout the world.

Contact:

Aaron Cuellar



Ian Carroll



Edwin Custodio



Justin Reich


Skills:
* Ntwk/PBX - Computer Operator
Apply Below!
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