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Industrial Automation Inside Sales Representative Date Posted 11/29/2011 Location Appleton, WI Country United States of America Job Type FullTime Regular Position ...
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For your reference, we have included the original job posting below.
On Call Customer Service Representative, Hardware Support *A Certification or Equivalent Preferred*
Job Number:
26768908
Company Name:
Pitney Bowes
Job Location:
Appleton, WI US
Job Category:
Information Technology
On Call Customer Service Representative, Hardware Support *A Certification or Equivalent Preferred*
Title: On Call Customer Service Representative, Hardware Support *A Certification or Equivalent Preferred* - Multiple Openings Location: WI-Appleton Headquartered in Stamford, Connecticut, Pitney Bowes is a 4.6 billion global provider of integrated mail and document management solutions. The company services over two million businesses of all sizes in more than 130 countries through dealer and direct operations.
Today, after more than 80 years of industry-leading research and technology, our products and services go well beyond advanced mailing systems. Our end-to-end integrated approach includes creating and preparing numerous forms of electronic and standard communications; the ability to track and trace; developing software programs that correct addresses and show comparative courier rates; multi-channel delivery options; response management and much more.
Operating the best call centers in the industry, Pitney Bowes Mailing Systems is looking to enhance our Neenah Call Center with a dynamic professional. The On-Call Call Customer Care Service Representative/Hardware Support Associate is responsible for supplying over the phone diagnostic support and repair of customer equipment. These positions will interact with our team of associates, providing top-notch customer support, resolving problems for both external and internal clients and processing revenue related transactions.
THIS IS A FLEXIBLE ON-CALL POSITION! WILL WORK AROUND SCHOOL AND OTHER SCHEDULES!
The hours are based around business needs . THIS IS NOT A GUARANTEED 40 HOUR PER/WEEK POSITION.
The hours will fall between 7 am and 6 pm Monday-Friday. Casual work environment!
Key responsibilities include: * Evaluate customer equipment * Troubleshooting mechanical and some software issue * Recommend repair solutions * Identify and process new sales leads * Sales of parts and supplies At Pitney Bowes staying in front of the competition means producing innovative business solutions rather than simply servicing a need.
Pitney Bowes offers a competitive salary.
Pitney Bowes is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.
We seek a candidate who can thrive in a fast-paced, friendly environment and handle deadline pressure. The ideal candidate will possess the following qualifications:
* Call Center experience preferred. *
COMP TIA A Certification, a similar degree, OR equivalent work experience such as entry level IT professional or PC Service Technician preferred. *
Ability to work flexible hours as needed Monday - Friday between 7 a.m. and 6 p.m. * Candidate should be hardware specific. * Proven organizational skills. * Strong track record in the area of customer service. * Possess mechanical aptitude and versed in electromechanical and software applications. * High school diploma or equivalent. * Strong working knowledge of Microsoft office (Word, Excel), installing software, pc interfacing, diagnosing software and hardware disconnects, systems operations, Microsoft Outlook and Internet. * Superior interpersonal skills and attention to detail. * Excellent oral/written communication and on the spot problem solving skills. * Driven to listen and guide others. * Proficient in systems integration and remote diagnostic repairs. * Courtesy, patience and analytical abilities are required to handle customer concerns. * Assertive, self-directed and motivated. * Strong foundation in mechanical, electrical, printer and software usage necessary. * Willingness to submit to a pre-employment drug screening and criminal background check
