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For your reference, we have included the original job posting below.
Payment Card Services Application Support Manager Job
Job Number:
25552297
Company Name:
Affiliated Computer Services
Job Location:
Austin, TX US
Job Category:
Information Technology
Payment Card Services Application Support Manager Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Information Management Manager (Payment Card Services Application Support Manager)
ACS a Xerox Company's Payment Solutions Group is searching for a Payment Card Services Application Support Manager desired to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for ACS' customers.
We are looking for an individual with proven leadership, organization, communication, and problem solving skills.
Responsibilities:
Responsible for resolving problems and incidents as they occur, work with level 1 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents, ensure new processes and procedures are documented for use by other analysts working on similar applications.
Must be able to work in a demanding 24x7 support environment.
Must have ability to work in a multi-system and multi-platform environment.
Responsible for documentation of processes and procedures relating to deployment, troubleshooting and environment maintenance for our applications.
Provide effective leadership and mentoring to staff so they can achieve defined customer satisfaction and operational performance goals.
Develop staff skills and associated tools, processes and procedures in order to improve the delivery of customer support and team measures of effectiveness.
Collaborate with other teams to define/execute strategies that improve product quality and enhance the overall service experience of our customers.
Recommend required budgetary and staffing needs and efficiently manage approved resources.
All other duties as assigned.
Functional Description:
Experience Required:
Excellent working knowledge of Linux, HP, Sun Solaris, and Windows server environments and network technology.
Basic skills on TCP/IP networking concepts and understanding of firewalls and proxies required.
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in a team environment, good customer interaction skills.
This position requires a minimum 5 years in a mission critical, high volume transaction solutions environment providing application and technical support focused on ensuring high availability of service, improving customer satisfaction and customer experience.
Strong team building, process management, project management, problem solving and task organization skills.
Education and Typical Years Experience
Bachelor's degree in technical or business curriculum required. ITIL and/or PMP certification a plus. Minimum of 5 years experience in IT and 2 years experience in a 24x7 operational support leadership role.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
