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For your reference, we have included the original job posting below.
PC Support Technician
Job Number:
43232784
Company Name:
Interactive Business Systems (IBS)
Job Location:
Ames, IA US
Job Category:
Information Technology
PC Support Technician
Perform basic software troubleshooting and diagnostics. Troubleshoot and respond to user questions. Track and update open calls and/or escalate problems. Assist in creating documentation for installing and troubleshooting hardware and/or software issues. Serve as the point of contact for unresolved problems from the Help Desk. Perform call logging, updating and closing of activities and assignments in problem management and service request management tools. Responsible for ensuring the timely co...