Personal Comptr Spt TechnicianReq ID 222693BR
Industry Job Title Personal Comptr Spt Technician
Standard Job Code/Title W14160:Personal Comptr Spt Technician
Required skills Must posses the A+ for meeting the 8570 DoD baseline and computing environment requirements
Specific Job Description This position supports the US Army Corps of Engineers IT Services Program.
Provide installation and support services for computer hardware, standard and local software applications, communications, e-mail accounts, desktop and laptop systems, multi-function output devices, and computer support to both local and remote users.
Provide installation services to include managing the setup, installation, moves, adds, and changes for IT hardware and software.
Assist users with hardware, software, and operational support requirements using industry standard practices. Tickets will be retrieved from the Remedy system. Technicians shall coordinate efforts with other Help Desks to resolve CEFMS, e-mail, VPN, or other problems.
Troubleshoot IT related hardware, e.g., computers, laptops, printers, scanners, speakers, PDA's, cell phones, monitors, desktop cameras, and other peripheral devices, software, etc., to determine the best method of repair. When necessary coordinate the repair activities with the manufacturer or extended warranty vendor.
Have basic LAN (Local Area Network) and WAN (Wide Area Network) operational knowledge and/or general working knowledge of how devices on a network communicate with each other
Provide IT services for MS Internet Explorer applications, common system software, USACE, and local District applications.
Provide IT infrastructure after hours & weekend support as necessary.
Provide VTC support including managing, operating, maintaining, configuring, testing and reporting on VTC services, operating in both classified and unclassified modes and to include both fixed and portable VTC systems.
Provide Audio Visual (AV) support including A/V input and output devices, operating system software, and application system software.
Provide IT assistance at local and remote conferences when necessary.
Work Schedule: 8 hrs/day Monday - Friday.
Standard Job Description The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the candidate troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
Security Clearance Secret
Typical Minimums NA
LMCareers Business Unit ESS0999 IS&GS-DEFENSE (S8200)
Business Area Info Systems & Global Sol
Program ACE-IT
Department 7260024:US ACE Managed Services
Job Class Information Technology
Job Category Hourly/Non-Exempt
State Tennessee
Relocation Available No
Work Schedule STANDARD-Mon-Fri/8 hours a day
Req Type Full-Time
Direct/Indirect Direct
Shift First
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