Product & Service Quality Manager K
Manages employees who evaluate and ensure that products, services and processes comply with customer contract requirements, engineering requirements, company procedures and government regulations. Develops and executes business plans, policies and procedures and develops organizational and technical strategies to improve performance. Provides education and coaching on the Quality System. May make airworthiness determinations on behalf of the company and regulatory agencies. Acquires and manages resources and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports. Manages, develops and motivates employees.
Boeing Leadership Attributes
• Charts the Course
Starts with the customer ends with the customer. Translates strategy into actionable objectives and plans. Communicates clearly at one-on-one and group levels. Conveys sense of purpose and mission that motivates others. Maintains direction, balancing big-picture concern with day-to-day issues.
• Delivers Results
Keeps his/her promises. Does not rationalize shortfalls and is accountable. Demonstrates strong operational skills. Marshals the other Leadership Attributes in meeting commitments. Capitalizes on unanticipated opportunities and changing circumstances to meet commitments.
• Finds a Way
Continuously monitors customers and operations to spot issues. Faces reality and adjusts to keep commitments. Models confidence that sees change as opportunities. Uses Boeing complexity as leverage, not an excuse.
• Inspires Others
Energizes, excites, and motivates others. Creates and models a confident and winning atmosphere. Builds teams whose impact is far greater than the sum of their parts. Inspires in ways that are consistent with Boeing's values. Celebrates success and learns from disappointments. Creates an atmosphere where all see opportunities to stretch, take risks, create, contribute and learn.
• Lives the Boeing Values
Models, leads and is committed to the Boeing values, principles and business-conduct policies. Earns the trust and respect of all Boeing stakeholders. Ensures effective business, compliance and financial controls. Promotes integrity in all that we do. Demonstrates commitment to and takes advantage of diversity. Creates an environment of respect and inclusion. Does not use abusive or intimidating behavior. Bounds vigorous pursuit of individual and business objectives with overall interest and reputation of the company.
• Sets High Expectations
Sets high expectations rooted in ensuring competitiveness. Sets high expectations for him/herself first. Has courage to raise the bar continuously/routinely. Holds self and others accountable for continuous improvement. Communicates expectations directly, openly and effectively. Shows people and teams how to reach (acts as a coach).
Competencies
General• Business (Operational) Acumen
Understands the business issues related to operation of own projects and processes. Understands Boeing products and services and how own project or process fits within the larger value stream. Demonstrates general awareness of competition. Understands how to accomplish tasks both through formal channels and the informal network.
• Continuous Improvement
Consistently and proactively reviews processes to identify gaps between requirements and current outputs with fellow K level managers, other people throughout the organization, and external customers. Consistently and proactively identifies potential conditions that contribute to gaps or key variances; explores relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes. Consistently and proactively generates ideas for solutions; analyzes the effect or impact of each solution; selects appropriate solutions. Consistently and proactively tests solutions; gathers feedback from fellow K level managers, other people throughout the organization and external customers; on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.
• Customer Focus
Provides K level direction for making customers and their needs a primary focus of direct report's job activities and actions; considers how work group's decisions/actions/plans will affect customers; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to middle and/or senior level managers to build their understanding of issues and capabilities as they relate to customer needs; considers how project level decisions/actions/plans will affect customers; responds quickly to meet significant customer needs and resolve problems; provides K level leadership on monitoring and evaluating customer concerns, issues, and satisfaction and to anticipate customer needs; implements and monitors customer feedback systems to gauge customer satisfaction and makes adjustments to service as indicated by feedback.
• Decision Making
Consistently and proactively recognizes a wide range of issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed; consistently identifies the need for and collects information to better understand issues, problems, and opportunities; integrates complex information from a variety of sources; detects trends, associations, and cause-effect relationships; creates relevant options for addressing problems/opportunities and achieving desired outcomes; consistently formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option; consistently implements decisions or initiates action within a reasonable time; consistently includes fellow K level managers and employees across the organization in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.
• Ethical Leadership
Understands and promotes Boeing ethical principles within workgroup. Discusses ethical issues with employees and completes training; encourages employees to openly discuss ethical concerns. Ensures own behavior, direct reports and processes adhere to ethics principles. Recognizes and addresses unethical behavior through established processes.
• Managing Conflict
As a K level manager, establishes a clear and compelling rationale for resolving the conflict and communicates the rationale to all involved parties. Collects information from relevant sources to gain a complete understanding the conflict. Objectively views the conflict from all sides. Stays focused on resolving the conflict and avoids personal issues and attacks. Presents and seeks potential solutions or positive courses of action. Takes positive action to resolve the conflict in a way that addresses the issue, dissipates the conflict, and maintains the relationship. Summarizes to ensure that all are aware of agreements and required actions.
Technical• Compliance Regulations
General knowledge of company, state, federal and/or International compliance regulations (e.g. import/export, intellectual properties, International Standards Organization [ISO], Federal Aviation Administration [FAA], Joint Aviation Authorities [JAA], International Civil Aviation Organization [ICAO], International Traffic In Arms Regulations [ITAR]).
• Configuration/Data Mgmt
Knowledge of drawing/data systems (e.g., ""used on"" drawings, part relationships, product data management) and configuration management principles and processes (e.g., part number control, revision level, naming conventions, product identification numbering systems).
• Product Certification Systems
Knowledge of aircraft/product certification systems (e.g., type design, production certificate, parts certification).
Basic Qualifications For ConsiderationDo you have at least 1 year of manufacturing operations experience?
Do you have a minimum of 5 years Quality Management Systems (QMS) experience?
Typical Education/Experience
Other Job related information
- Business Unit Commercial Airplanes
- Division Bca Supply Chain Mgt & Ops
- Program Fabrication
- Job Type Management
- Experience Level First Level Manager
- US Person Status Required? Yes
Closing Date: 03/09/2012
