Product Support Program Management 4

Product Support Program Management 4

Develops and integrates support approach, plans and schedules to allow for execution of small or medium scale for less to moderately complex programs. Executes support program elements for profit and loss program objectives. Defines, develops and monitors program status and performance. Identifies, communicates and influences future business opportunities within the scope of the program and / or across markets or customer base. Develops program communication plans. Coordinates closely with other areas to provide customer airline maintenance support services. Develop statement of work for GoldCare/ Fleet Management offerings and work with finance department to determine program costs. Meet with potential Customers to obtain knowledge on complete Boeing offerings that will support Customers needs. Work with MRO Network providers to implement GoldCare/ Fleet Management offerings Work with in the GoldCare Program to recognize and provide corrective action to issues and concerns for program development Lead and direct other functional areas to identify areas of improvement and coordination.

Competencies
General

• Build Positive Relationships
Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.

• Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.

• Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.

• Decision Making
Consistently recognizes a wide range of complex, specialized issues, problems, or opportunities in own work group, across the organization and with external customers; determines whether action is needed. Steadily identifies the need for and collects information to better understand issues, problems, and opportunities. Regularly integrates complex information from a wide variety of sources; detects complex trends, associations, and cause-effect relationships. Consistently creates relevant options for addressing problems/opportunities and achieving desired outcomes. Formulates clear decision criteria; evaluates options by considering implications and consequences; chooses an effective option. Consistently implements decisions or initiates action within a reasonable time. Regularly includes fellow project leads, employees across the organization, and external customers in the decision-making process as warranted to obtain good information, make the most appropriate decisions, and ensure buy-in and understanding of the resulting decisions.

• Managing Work
Consistently identifies highly critical and less critical activities and tasks amidst a large number of competing demands; adjusts priorities when appropriate. Consistently ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively. Effectively allocates own time to complete work; coordinates own and others' schedules to avoid conflicts. Consistently takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently. Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Technical

• Compliance Regulations
Extensive and specialized knowledge of relevant laws and regulations impacting flight training and business processes. Routinely recognizes the need to research and investigate laws and regulations for applicability to flight training curriculum. Ensures company-training products are in compliance with laws and regulatory standards. May be identified as a focal for compliance audits of the training program and leads corrective action. Educates other trainers regarding compliance regulations.

• Customer Knowledge
Extensive, specialized knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

• Project Leadership
Extensive and specialized ability to direct, delegate, and ensure performance of assigned responsibilities and tasks as a project team leader in support of the overall large scale and complex projects. Extensive and specialized ability to identify and resolve project related issues and provide solutions and/or recommendations to ensure the successful completion of the project.

Basic Qualifications For Consideration

Do you have airline or MRO experience ?

Do you have an airframe and powerplant license (A&P) ?

Typical Education/Experience
Technical bachelor's degree and typically 9 or more years' related work experience or a Master's degree with typically 7 or more years' or a PhD degree with typically 4 or more years' related work experience or an equivalent combination of education and experience. A technical degree is defined as any four year degree, or greater, in a mathematic, scientific or information technology field of study.

Other Job related information
Prefer a minimum 5 years of line and heavy maintenance airline related experience. Working knowledge and understanding of planning and executing commercial airline line & base maintenance operations.

• Business Unit Commercial Airplanes
• Division Commercial Aviation Services
• Program Fleet Services
• Job Type Non-Management
• Experience Level Career/Experienced
• US Person Status Required? Yes

Closing Date: 02/15/2012