PS Engagement managerTitle: PS Engagement manager
Location: Australia-Canberra
Requisition Number :145830
Job Title : PS Engagement manager
Location : Canberra
The Engagement Manager (EM) is responsible for PS business development and delivery of data warehouse solutions within an assigned territory (may be geographic or account/industry based). This position is focuses on the management and growth of client relationships through effective engagement delivery. To perform effectively, the EM must have a full understanding of TD methodology with respect to data warehouse and TRM projects. In conjunction with the Account Executive, the EM executes the sales strategy through effective customer meetings, high-level customer relationships, personal and professional credibility, and the development of proposals and Statements of Work. It is the Engagement Manager who positions and drives the sale of TD Professional Services and serves as the lead Professional Services negotiator for proposals and contracts.
As the key PS manager, the EM directs, manages, and supports the execution and delivery of customer solutions from a services perspective. This includes project direction, the performance of project audits and quality checks, participation in client steering committees, and maintenance of client relationships while meeting revenue and profitability targets.
In summary, the EM has responsibility for PS orders, PS revenue, PS profit, engagement planning, engagement staffing, engagement execution, engagement quality, and client satisfaction. The EM may also provide guidance and investment recommendations to the respective Business Solutions Group in his/her specialization area. Typically this position directly reports to the Practice Partner. Indirectly, the EM may direct up to 50 associates.
Key Responsibility Areas
Key responsibilities for the Engagement Manager include:
* Gain understanding of specific customer, including the business/industry, company profile, business plan and key initiatives in the organisation.
* Participate in Account Strategy and Account Planning sessions.
* Provide scoping, planning, cost estimating, and pricing of PS engagements in conjunction with the Practice Partner. Responsible for statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying client requirements, resource requirements, budget, risks and the translation of the clients' business requirements into specific deliverables.
* Work with Practice Partners and Resource Managers to staff projects appropriately and to ensure consultants have required training and internal support to meet customer needs throughout the duration of the engagement.
* Work with Global Consulting Centres to properly engage offshore resources; utilise Teradata Approved Vendors and Teradata Partners (e.g. Informatica, Ascential, Cognos, Business Objects, and Synopsis) in project staffing.
* Work with Third Party providers of Services and Products where applicable on engagements.
* Work with TSM group to ensure all aspects of EDW implementation methodology are included in proposal and delivery of consulting services.
* Improve internal support systems and processes and drive the use, reuse and creation of TD PS knowledge assets.
* Direct data warehouse, or other Teradata solution implementation engagements, of moderate to high complexity, or a collection of multiple smaller projects. Act as Program Manager and/or Project Director as required.
* Provide proactive project governance, in conjunction with the Executive Program Manager, for all projects under the Project Director's span of control, including structured reviews and oversight of project activities.
* Ensure engagements are completed on-time, within budget, and within customer expectations for quality and functionality. Increase profitability of engagements.
* Manage customer expectations in line with the agreed statement of work and day-to-day relationships with client stakeholders. Manage resolution of all issues relating to PS engagements.
* Maintains and communicates engagement status to all stakeholders in reports and meetings. Insure consistency, accuracy and timeliness of communications across all stakeholder groups.
* Identify sales opportunities; participate in pre-sales planning, engagement pricing, bid review and presentation of sales proposals.
* BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
* Minimum of five years as an internal or external consultant with broad exposure and experience in a variety of circumstances and a proven record of success.
* Hands-on experience in multiple business disciplines such as consulting services, business operations, project management, information technology, software development, marketing and sales with a proven ability and record of success.
* Personal growth and continuous education in business strategies, design concepts and methodologies and/or technologies.
* Strong communication and presentation skills. Able to effectively represent Teradata and the PS organization.
Skills Category
Consulting Skills -Primary
Business/ IT Consulting - Primary
Business & Operations Management - Secondary
HR Management - Secondary
Strategic Management - Primary
Technical/Functional Skills Category
Project/Engagement Management - Primary
TD Business Consulting Service Offers - Primary
TD Consulting Service Offers - Primary
Project Management Solution Knowledge - Primary
ADW/EDW implementation - Secondary
Databases Knowledge
TD Active Data Warehousing Knowledge - Knowledge
Teradata Applications - Knowledge
Tools - Business Intelligence - Knowledge
Tools - Development - Knowledge
Tools - Enterprise Application Integration - Knowledge
Tools - ETL Knowledge
Tools - Modeling Knowledge
Tools - Teradata Knowledge
Tools - Testing Knowledge
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