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Description: We are recruiting for a Quality Improvement Specialist to lead the overall quality initiatives of the software development and associated teams in Payer Services to increase departmental efficiencies. Responsible for ensuring product quality, through creating and capturing good metrics, analyzing those metrics, creating gap plans, facilitating process creation and then ensuring proper document and change control process.
Responsibilities Include:
. Produce reports that are clear, effective, insightful, and traceable - whether for defects discovered during test or non-compliance issues found during a process review or audit. Utilize existing tracking systems, report mechanisms, agreed conventions, and metrics when preparing and providing such reports. . Leverage (if necessary, develop) metrics-based governance, relevant reporting and audit mechanisms. Assist project manager in identifying data to maintain, and KPIs to analyze and report against. . Manage root cause analysis exercises against target areas, propose corrective approaches for measurable improvements, track and report progress; communicate the plans and results effectively to drive change. Collect and analyze data and other findings, according to plans. . Define and institutionalize testing processes or development methodologies and guidelines across organization. Ensure adherence to all quality processes followed in the team. This responsibility can include establishing and institutionalizing standards for reporting, manual and automated test creation and execution, etc. . Escalate concerns about project/product/process quality in clear, timely, collaborative, constructive way. . Knowledgeable and conversant in defect prevention and associated tools and methodologies. . Drive and project manage improvement initiatives. Develop Quality Assurance plans or Test Plans and embed appropriate activities as part of project/product development plans. . Objectively evaluate processes and products against applicable standards, and procedures. . Create and Drive defect reviews or other project efforts, providing clear status when needed. . Ensure that all department processes are documented, stored in a controlled environment and updated according to a defined change control process. . Define comprehensive test or product/process quality strategy and plan aligned with project scope, and quality processes and targets. A test strategy encompasses manual and automated test efforts. . Keep view to product quality and trends. Develop and leverage an understanding of gaps and how they can be improved by test and/or process efforts to improve product stability and quality. Propose ROI-based approaches to address gaps. . Assure process quality and consistency through development or adherence to guidelines and standards appropriate to product and industry and/or development life cycle.
Job Requirements: Required Skills: . Experience with ASQ, ISO, Six Sigma and/or PMI . Bachelors degree or equivalent work experience . 4-7 years experience in a technical discipline, quality assurance department, software testing, or equivalent. . Must be fluent in all Microsoft Desktop applications, including Word, Visio, and Excel. Additionally, candidates should be familiar with the Windows operating systems.
Desired Skills: . Ability to demonstrate expertise in Linux, UNIX operating systems a plus. . Experience with Test Director, QuickTest Professional or similar test management/automation tools is a plus . Ability to demonstrate expertise in SQL Server, Oracle or other (RDBMS) a plus. . CSQA, CSTE certifications a plus. . Experience in Healthcare systems or software is a plus.
Academic and professional qualifications . Successful completion of a Bachelors Degree or relevant Quality or Healthcare experience. . Experience with ASQ, ISO, Six Sigma and/or PMI.
Experience . Typically requires 4 - 7 years of experience.
Travel requirements . Willing and able to travel up to 15% of the time
