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For your reference, we have included the original job posting below.
Reporting Analyst - (DAC)
Job Number:
41170313
Company Name:
TeleTech Holdings
Job Location:
Tempe, AZ US
Job Category:
Information Technology
Reporting Analyst - (DAC)
Close date: 2/10/12
General Summary:
Provides value added services to the TeleTech client base through the generation and analysis of operations and financial reporting. Activities include business evaluation, business analysis, business modeling, SQL development and report development.
Essential Duties & Responsibilities:
Analyze operational and financial statistics and make recommendations on how to improve processes. Manage key processes such as validating headcount data, analyzing data gathered for CRM, ""billed to paid"" data accumulation etc. Identify key trends in performance and develop new tools and/or reports to facilitate the management of that information. The analyst will look at trends in operational/financial data that is coming from our ACD, Telecom Network, Scheduling Software, Payroll, CRM, etc. Data is compared to both internal standards as well as those established contractually with clients. Summary analysis and recommendations are provided to all levels of management internally and to the client.
Develop and maintain national center operations data solutions that utilize SQL, Access, Microsoft SQL Server Reporting Services, ColdFusion, and Excel. Examples include developing specific client reports, internal or center operations reporting, executive summary reporting as well as quarterly reviews. The data being analyzed is coming from ACDs, Telecom Networks, Scheduling systems,Payroll, etc. Programming skills in the software outlined above are required.
As required, manage multiple complex business projects. Complex projects could include the rollout of new reporting tools for clients or internal use, submitting requirements to data warehousing team for database changes, providing client direct data feeds solutions, etc.
Develop new reports both proactively and in response to client request in order to improve operational efficiencies.
Maintain national database records and perform routine audits of data validating proper site, client, and project relationships. This activity includes the daily review of all data records received during the nightly electronic extracts to validate the proper mapping in our data warehouse. The responsibilities include writing reports and queries to audit the data. These reports and audits are performed daily, and appropriate actions are taken to correct the data if necessary.
Seek out new opportunities to evaluate data through the utilization of new technologies and tools.
Prepare routine reports that provide insightful analysis of performance including specific recommendations for improvements.
Develop new processes for the gathering, and maintenance of corporate data.
Work directly with clients to determine reporting requirements and develop appropriate solutions.
Job Specifications:
BA/BS or equivalent experience
Needs to be proficient in T-SQL, SSRS or equivalent method of displaying data to users.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
