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For your reference, we have included the original job posting below.
SAP CRM Business Analyst
Job Number:
26860408
Company Name:
Rockwell Automation
Job Location:
Milwaukee, WI US
Job Category:
Information Technology
SAP CRM Business Analyst
Requisition Number 29289BR Position Title SAP CRM Business Analyst Location of Position United States-Wisconsin-Milwaukee Business Group Headquarters Relocation Eligible No Position Type Full Time Position Summary This position is responsible for the execution of the detailed design of Rockwell Automation's business processes for the assigned functional area(s). This position works with the Business Process Team and Data Quality Management in the analysis and decomposition of the business processes, documenting the business process and data quality requirements, and designing the SAP CRM System to support the organization's To-Be process and quality data vision.
This position will support the SAP implementation on the project team, then transfer to the business (Customer Support Maintenance).
Scope: The scope of this role is global across all Rockwell Automation locations and includes responsibility for the following processes within GPT: . Contract Management . Quote Management . Conversion of Quote into Order/Contract . Plant Services . Field Service . Customer Training . Remote Support Services . Provide support to all other processes that support the Issue to Resolution Stream functions. Essential Functions: . Analyze and decompose the business processes. . Develop business process documentation. . Create and implement the process of turning blueprints into realization and system solutions. . Ensure that business processes are effectively mapped in the software configuration. . Identify the global and standardization requirements versus the local requirements. . Works with Data Quality Management to establish guiding policies regarding master data within assigned work stream. Coordinate and manage business resources supporting data cleanup, historical data conversion and migration in advance of system cutover . Design the system to support the organization's To-Be process and data quality vision, together with Data Quality Management, technical team and the Business Process Owner . Aid in the design of reports, forms, interfaces, and conversions. . Test, modify, and document the business process. . Consults with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope including archiving and quality requirements, usage, formatting, and security requirements. . Provide post-implementation support . May conduct workshops and presentations to validate business processes and solutions with the end user community. . Ensures thorough familiarity with company policies and procedures. Appropriately applies policies and procedures in compliance with government laws. . Policies and procedures include, but not limited to: Standards of Business Conduct, Intellectual Property, Control Environment, Information Protection, ISO 9000 & 14000, government regulations (e.g. health, safety, quality and environmental), data privacy, and functional policies published on the Rockwell Automation Information Network. Minimum Qualifications A Bachelor's Degree in, Engineering, Business, or related experience is required. SAP/CRM 7.0 experience in service contracts, field labor, service tickets, or interaction center. Full life cycle implementation experience. (As is and to be process design and facilitation, systems design, prototyping, configuration, functional specification development and unit testing.) Knowledge of and experience in the Customer Services Businesses Should be comfortable working across all SAP modules for the integration of CRM system and for business input to the other streams. Desired Qualifications Professional / Technical Excellence: possesses mastery within an area of technical or professional expertise, understands business implications of decisions, and aligns work with strategic goals. Innovation: Generating fresh perspectives, breakthrough ideas, and new paradigms that create value in the market. Anticipating and acting upon evolutionary trends in the industry and the unique adaptations required by the company to sustain competitive advantage. Valuing and promoting reasoned risk taking to ensure that new approaches and ideas are heard. Use of Technology: Adopts new technologies to enhance performance and to leverage knowledge and information for driving competitive advantage. Process Improvement: Identifies core, value-adding processes and maximizing their performance and productivity. Integrates and streamlines processes throughout the supply chain, and ensures adoption of best practices to achieve maximum efficiency. Collaboration & Teamwork: Builds strong relationships and partnerships across the company to leverage ideas, capabilities, and processes. Information Sharing: Promotes an honest and open environment in which information flows freely among all levels of the organization. Anticipates and meets the information needs of all relevant constituents. Global Perspective: Understands global economic, political, demographic, social and technological trends and factors impacting the business and industry. Understands the company's global market position and responding to the requirements for success in the various markets. Pursues strong knowledge of specific region and country market dynamics. Critical Decision Making: Makes sound and difficult decisions even in the face of multiple obstacles, particularly when under pressure or in high stakes situations. Customer/Partner Focus: Comprehends the needs and requirements of customers or business partners in order to bring strategic value to them.
