Senior Professional Services Engineer / TB
Strategic role in design, development concepts for technical solutions solving specific customer problems.
Able to provide IP L2-7 Test Consultancy in the form of delivery of test plans, the execution of test plans, customer advising of results of testing, automation of test plans through the TCL API including TCL, PERL and other scripting, including experience writing complex scripts.
Able to provide solution consultancy, design and implementation services for in-service operational testing solutions.
Intimate understanding of IP Performance Test equipment
Able to interface between customer and product management/engineering to ensure we can solve customer issues in a long term and supportable manor in line with product roadmaps in a robust solution
Identify and develop product/feature demonstration and training content
Leads/takes ownership of technical aspects of large solution engagements, Bake-Offs, etc.
Responsibilities & Requirements:
5+ years experience in the delivery of Professional Services in the Data Networking, Telecommunications, or Test capacity.
Bachelor’s Degree in a computer science or engineering background
Solution Architecture and customer solution problem solving skills.
Able to work with the customer and achieve respect and trusted advisor level relationships
Telecommunications and Test experience particularly in the Carrier market would be advantageous
Network testing particularly in IP.
The following attributes broadly describe the person we are seeking for this position:
Excellent initiative skills in alignment with broad strategic and tactical goals
Great customer facing skills to build credibility and confidence in our service offerings.
Collaborative and cross functional style to work with sales teams, development teams and marketing teams to aid in growing a services business.
Travel sometimes at short notice
Can-Do attitude including overcoming “can’t do” attitudes and challenges
Clear communicator; with customers, and peers.
Strategic and Tactical thinker depending on the circumstances
Able to live with and resolve ambiguity
Attention to detail in being able to break down a technical project into manageable pieces and components and be able to hold to timescales and commitments to deliver them.
