Senior Technical Consultant

Senior Technical Consultant

Position Specifications:

The role of the Senior Technical Consultant is to propose the best possible technical solution, as part of ultimately winning bids for major ($500K+ annual revenue) managed networks. This position works hand in hand with Sales executives from the start of a sales process through the entire sales cycle.

The Senior Technical Consultant is responsible for:

• The technical design, with approval by the Design Consultant;
• The cost base of the solution, including circuit infrastructure, equipment, and additional services;
• Presenting this solution internally to the bid team and externally to the client
• Quality, consistency and key differentiation are vital aspects of what the Senior Technical Consultant must ensure are fully optimized for each bid.
• The Senior Technical Consultant should be able to demonstrate strong market knowledge of global networks in front of the client, and be able to leverage existing knowledge around the business to strengthen this.
• Providing the cost base for the network is a key element of this role; the Senior Technical Consultant will be required to demonstrate a good working knowledge of equipment from various vendors including Cisco and Juniper.
• The Senior Technical Consultant will be required to help guide the client through the technical design process, with a good working knowledge of the various technologies involved. The objective will be to arrive at an optimized solution.
• The Senior Technical Consultant will primarily be working on new logo business as part of a New Business sales team, and where required on major projects within existing Global enterprise accounts.
  • The Senior TC owns the technical design throughout the life of the pre-sales engagement with the client, working alongside a Bid Manager (who acts as a pre-sales project manager) and a new business sales representative.

So, to summarize, the responsibility of a Senior Technical Consultant can be described as:

• Providing the technical ownership and direction in new business and existing accounts bids
• Pre-sales activities in conjunction with sales, including qualification meetings, presentations, proposal presentation
• Maintenance of a level of client relationship appropriate to the sale with the client’s key technical contacts, supporting the main sales relationship
• Providing technical inputs to client proposals, including text, diagrams and the cost base, to agreed deadline
• Analysis of bid/proposal at all stages ensuring that overall solution optimizes our chance of success, technical proposition is correct (with bid team).
• Identifying opportunities within bids to provide additional overlay services to prospects – including Managed IP Telephony, Application Aware Networking (iPanema, Riverbed, etc), Security Services
• The Senior Technical Consultant should add value within the internal team, sharing knowledge with other team members, and assisting with technical questions across the entire group.
• Working with various other technical teams around the business to gain knowledge of solutions that have been provided for other clients, and how these could be applied to current opportunities
• Working with the pricing team to continually optimize the infrastructure cost base in a solution
• Presenting the technical solution to the client at a variety of levels up to CIO, both in formal bid presentations and through various other web and phone based sessions.
• Adopting the role of a technical advocate for the client, learning their priorities and demonstrating how our vendor-neutral approach can deliver significant levels of value

Must have:  Bachelor’s Degree

Desirable: Graduate Degree

Essential: Cisco Certified Network Associate Qualification (E)

Desirable: CCNA, CCNP, CCIE, CISSP, ITIL

Must have: Minimum of 7+ years of experience

Must have: Global telecom industry experience (or similar relevant industry)- at least 5 yrs

Ideally: Experience working in a managed services environment&  business analysis or consulting experience

Must have: Ability to manage high volumes of detailed data (pricing, suppliers, solutions, SLA’s, contracts etc)

Must have: Experience being customer facing w/  a consultative approach

Must have: Knowledge of Cisco and Juniper equipment

Must have: Knowledge of networking technologies and routing protocols, including IP, MPLS, IPSec, GRE, BGP, OSPF, EIGRP, HSRP, PBR

Must have: Working knowledge of security services, IP Telephony, application optimization, telepresence solutions would be an advantage