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For your reference, we have included the original job posting below.
Senior Technical Specialist
Job Number:
26941554
Company Name:
APC
Job Location:
IL, US US
Job Category:
Information Technology
Senior Technical Specialist
<--- Previous Job Next Job ---> Company Juno Lighting Group Job Title Senior Technical Specialist Location USA - IL - Des Plaines Req. # 20627 Job Function Information Technology Job Responsibilities As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, efficient, productive and green, the company's 114,000 employees achieved sales of more than $25 billion in 2008, through an active commitment to help individuals and organizations "Make the most of their energy."
Juno Lighting Group by Schneider Electric is setting the standard for innovation in architectural-grade lighting products.
The Senior Technical Specialist is responsible for performing a variety of technical and analytical tasks necessary to provide user support for computer and phone related hardware and software. Acts as a liaison with all departments within information technologies function in order to provide problem resolution and equipment requests in a timely manner. Ability to work effectively in a team environment and project leadership qualities are required.
ESSENTIAL DUTIES AND RESPONSIBILITES: Other duties in addition to those listed may be assigned:
. Analyzes and resolves user hardware and software problems. May simulate or recreate user problem to resolve operating difficulties. . Initiates corrective action for customer problems, needs or requests, including computer virus/anti-virus issues. . Makes recommendations for system modifications to reduce user problems. . May perform LAN/hard disk backups and/or troubleshoot hardware problems. . Develops, reviews, maintains, and/or implements documentation which will be provided to users in support of hardware, software or application programs. . May provide programming support, including preparing reports, structure charts, flowcharts, labels, writing/documenting programs and/or performing testing to debug programs and track service levels. . May conduct research on new technology or software as required. . May plan, document, and implement projects. . Prepares equipment for employee use. . May manage and maintain phone and voice mail systems, services, and specialty features such as Unified Messaging. . Safeguards company assets. . May work with vendor partners and perform financial analysis of competitive quotes on small to mid-size initiatives. . Performs root cause analysis on significant issues with general supervision to increase future success. . Coordinates with others to set priorities. . Excellent interpersonal, oral, and written communications skills. . Creates, maintains, and follows policies and procedures. . Strong analytical, problem-solving, and project management skills (e.g., implementation methodology, planning, organizing, monitoring progress, etc.), . Ability to handle multiple projects simultaneously. . May be required to conduct some analysis as part of the above.
ADDITIONAL RESPONSIBILITIES:
. May manage completion of a project phase. . Available as needed after hours and weekends to provide support on-site and/or remotely. . Occasional responsibilities in a supervisory or team leader capacity.
