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For your reference, we have included the original job posting below.
Service Delivery Manager II Job
Job Number:
25455752
Company Name:
Affiliated Computer Services
Job Location:
Atlanta, GA US
Job Category:
Information Technology
Service Delivery Manager II Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
* Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership
* Oversee the day-to-day implementation and operational aspects of the client relationship
* Develop strategy needed to achieve agreed upon service levels
* Manage the setup and delivery of services
* Work with the client to manage priorities and expectations
* Manage the requirements definition process and ensure that system specifications accurately reflect client requirements
* Build effective liaisons to manage the transition from implementation to ongoing client delivery
* Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery
* Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise
* Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities
Functional Description:
Customer facing role which requires excellent written and oral communication skills. Manage a team of IT professionals performing Service Desk, Desktop, Server Engineering, Network Operations / Engineering, Data Center Operations coordination functions. Must have experience with the successful implementation of scripting, automation tools, and Operational Processes required to maintain high degree of customer satisfaction while continuously optimizing the expenses required to deliver the services. Must be process driven, self motivated and driven to delivery high quality customer support and client relationship.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
Education and Typical Years Experience
10 Years experience in Service Delivery Management and/or related broad IT technologies.
Special Requirements
ITIL experience and PMI certifications are a plus.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@.
