We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 654 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Indianpolis, IN
Insphere Insurance Solutions - Merrillville, IN US
Sales Representative We are currently looking for Sales Representatives to sell our products solution in this changing environment. Our Sales Representatives ...
Office Manager For Auto Dealership Must have Dealership Experience, Strong Accounting Background, Management Experience, Good Communication Skills amp; A Positive ...
We are currently seeking enthusiastic, careerminded Assistant Store Managers to join our team. At RadioShack, Assistant Managers will have the potential to ...
We are currently seeking enthusiastic, careerminded Assistant Store Managers to join our team. At RadioShack, Assistant Managers will have the potential to ...
Restaurant Assistant Manager We are proud of the people who work at Travel Centers of America they strengthen and enrich our company and the communities we ...
Community Health Systems (CHS) - Fort Wayne, IN US
Under the technical leadership of the Senior Project Manager, IT Services, and other designated management, is responsible for the coordination and completion ...
Opportunity, Income and Rewards At Performance Matters Associates (PMA USA), we believe in helping people grow from a position of strength and that means both ...
At PMA , we believe that a significant contributor to a successful career begins with a P ositive M ental A ttitude. That's why we've created a dynamic organization ...
Opportunity, Income and Rewards At Performance Matters Associates (PMA USA), we believe in helping people grow from a position of strength and that means both ...
Opportunity, Income and Rewards At Performance Matters Associates (PMA USA), we believe in helping people grow from a position of strength and that means both ...
For your reference, we have included the original job posting below.
Service Desk Manager
Job Number:
24134887
Company Name:
VMS Meetings
Job Location:
Indianpolis, IN US
Job Category:
Management & Business
Service Desk Manager
Service Desk Manager Location: Indianapolis, IN Job Code: .01
Description
Service Desk Manager, Information Technology
About VMS Based in Indianapolis, VMS is a nationally recognized, woman-owned biomarketing company and a proven leader in strategic meetings management, patient adherence programs and medical education. Partnering with companies in the life science, biotech, pharmaceutical, device and diagnostics industries, the seasoned professionals at VMS help translate brand strategies into results. This strategic relationship achieves client objectives while positively impacting patient outcomes. VMS has been recognized as one of the “Best Places to Work in Indiana” by Indiana Youth Foundation, Inc., named one of 500's "Fastest Growing Companies in America,” and highlighted as a "Growth 100" company by the Kelley School of Business Johnson Center for Entrepreneurship and Innovation. In 2008, Working Mother magazine recognized VMS among the Best Women-Owned Companies and listed its co-founder as a Top Entrepreneur Mom.
About the Position The Service Desk Manager develops, leads, and motivates a team of Service Desk professionals to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness within the organization’s budget. VMS is seeking an organized, self motivated, positive, proactive individual to join the team as a Service Desk Manager. The Service Desk Manager provides the following support to the organization:
Key Responsibilities: · Manages and trains the Service Desk team to ensure the highest level of customer service to internal and external teams · Allocates Service Desk resources for optimal performance considering incoming customer inquiries, projects, administrative work and team’s time off for holidays or paid time off · Works with the Director, IT to prepare and administer departmental budget according to business plans and metrics · Builds strong relationships with vendors and conducts thorough research to obtain the equipment, tools and space needed to allow Service Desk team to adequately support customers and the internal team · Manages record-keeping and reporting of Service Desk assistance and provides assessment reports to management on status and recommendations for process improvement · Confers with internal team and IT team to develop new approaches or alternatives that ensure user assistance is being provided effectively and efficiently · Develops and coordinates technical training for internal teams and then presents trainings to the team · Tests new hardware and software applications and recommends purchase where required · Develops and implements Service Desk’s standard operating procedures based on records of assistance need · Leads team on network, software and service projects · Resolves escalated technical challenges; troubleshoots Windows XP -and 7-based desktops and laptops, VPN, Internet & Ethernet Connectivity issues · Sets up new desktop and laptop machines using Windows-based imaging software · Develops and updates plans for new product or service releases · Performs other duties as needed
Skills & Qualifications · Demonstrated leadership ability and ability to mentor and coach the team for best performance · Ability to clearly communicate highly technical information to internal and external teams and provide technical training as needed · Ability to create and drive the creation and application of metrics measuring work performance · Ability to build and follow processes and procedures; experience in the creation, execution, enhancement and retirement of Standard Operating Procedures · Ability to use creative problem-solving and analytical skills to provide solutions to client needs · Hands-on experience with Workflow management software · Familiarity or experience with multi-tier applications and support considerations; the ability to manage escalation of work flow between Tier 1 and Tier 2 levels and beyond · Experience or knowledge of Active Directory, Encryption, Off Site Hosting and Support, Remote Access, Software Audits and Inventory Tracking · Experience in PC hardware installation and troubleshooting · Experience working with IT infrastructure support and operations · Knowledge of Advanced Telecommunications systems and Blackberry support · Ability to identify infrastructure versus desktop / laptop-related problems · Current knowledge of IT Security Policies, Adherence and Enforcement · At least five (5) years of related experience required · At least three (3) years experience in people management required · Bachelors degree in Information Systems, Computer Science, MIS or a related field is required
