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For your reference, we have included the original job posting below.
SERVICE ENGINEER Job
Job Number:
38471783
Company Name:
Microsoft Corporation
Job Location:
Redmond, WA US
Job Category:
Information Technology
SERVICE ENGINEER Job
Job Category:IT Location:Redmond, WA, US Job ID:9 Division:IT
The Volume Licensing team located in Redmond is looking for a Service Engineer to provide application service engineering support for Microsoft enterprise line of business applications supporting Microsoft’s Volume Licensing business models. This role has a big impact in ensuring the core Microsoft revenue stream is supported and maintained.
We are looking for a Service Engineer to manage the systems powering MSIT applications through strong understanding of technologies and principles of Software Application Support, system administration, service delivery and operations. The job entails managing all aspects of systems management, administration, and operations of large-scale web and SQL based services by involving in design, deployment, management, Production Support and operations.
Primarily this role oversees the implementation of complex, mission and business critical systems in a production environment and manages application support to established service levels to facilitate the effective utilization of the systems
Responsibilities:
Contribute individually in the implementation and support of systems in a production environment
Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems
Drive the implementation of continuous improvement activities including new support tools and automation
Developing the road map for the applications by providing strategic insights into stability and availability of the applications.
Responsible for end user satisfaction with complete accountability of meeting the defined Service Level Agreements (SLA & OLA).
Act as escalations contact for mission critical & revenue processing applications and drive solutions with complete end-to-end ownership
Responsible of capacity management with a strong ability to anticipate future demands and growth by working closely with key stakeholders.
Strong documentation skills in documenting processes, procedures and tools descriptions.
Responsible for maintaining strong partnerships and working relationships with dependent internal IT groups geographically and vendors
Participate in and contribute to Release activities including Spec reviews
Understand and contribute to effective Monitoring of the critical components of the System
Align with standard process compliance including MOF/ITIL
Requirements:
Should have 6+ years of experience in production support role supporting windows 2003/2008, SQL Server 2000-2005-2008, Internet Information Server (IIS5-7), in a large scale 24x7 operations/production web service environment.
Must have SQL aptitude including ability to execute SQL troubleshooting procedures, analyze SQL code and results from SQL queries
In depth knowledge working with Windows, SQL, IIS, NLBS Clustering, SAN and infrastructure environments
Experience in managing production systems and applications built on Windows servers and advanced knowledge of SQL Systems, Web technologies, Active Directory, TCP/IP protocols, system performance and IIS
Strong ITIL and MOF knowledge and experience
Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
Excellent teamwork, communication, and documentation skills
Knowledge of scripting languages and technologies (Powershell, VBScript, Perl, WMI etc.), Experience with programming (, XML, HTML, C, C++) is a plus
