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For your reference, we have included the original job posting below.
Service Engineer
Job Number:
41691645
Company Name:
Belgacom International Career Services
Job Location:
New York, NY US
Job Categories:
Customer Service Information Technology
Minimum Education:
4-Year College Degree
Service Engineer
BICS (Belgacom International Carrier Services) delivers best in class global solutions for Voice, Messaging, Roaming, Connectivity and Mobile Financial Services to hundreds of telecommunication providers around the world.
With our passionate and creative teams located in Brussels, Bern, Monaco, Dubai, Kiev, Singapore and New York, we continuously strive to provide our customers with the highest levels of quality, reliability and interoperability that enable them to maximize End-user value.
Our innovative approach is visible through our place at the forefront of the market consolidation and technology advancement. We are a joint venture of Belgacom, Swisscom and MTN Group, and we have rolled out a state of the art transformative Next Generation Networks (NGN), enabling us to further grow in an all IP environment. This together with our continued focus on Value Added Services for Mobile Operators and our growth strategy has enabled us to reach a world-leading position both on the International Voice and Mobile Data markets.
We are looking for Service Engineers (to be based in New Jersey)
After the intake and first analysis by our Customer Care team you will ensure further trouble ticket treatment and repair activities for our global portfolio of products. You will be continuously in contact with our customers, proactively and reactively, ensuring that our products and services meet their expectations and that our repair work addresses any issues they might encounter. Our customers will rely on your timely feedback and responsiveness for their service needs.
Your responsibilities • Front line support and customer complaint handling (B-B environment). • Propose and introduce network and traffic solutions. • On-line monitoring of the service performance, measuring the quality of our products and taking corrective actions both proactively and reactively. • Identify possible areas of network and process improvements and propose solutions. • Create performance measurements. • Work closely with the customer and internal resources to effectively manage customer expectations and satisfaction.
Requirements:
Your profile • Bachelor degree in Telecommunication or Electronics. • Proficiency in English and Spanish language is required to liaise with customers in Latin America. • Strong communication skills and flexibility to interact with customers around the globe • At least 2 years experience in a telecom and customer service environment. • You have some basic notions of SS7/ISUP/MAP/VoIP that you would like to grow. • You are a keen learner and enjoy fixing problems. • You are a team player, you like to share knowledge. • You are customer oriented and handle stressful situations well. • You are able to concisely convey information. • Ability to work occasional weekends. • You are able to set priorities and manage multiple tasks.
Our offer
A professional and stimulating work environment in the telecommunications sector. A stable and successful company with growth opportunities. A complete package with full benefits and 401k. Two periods of three weeks (with a month in between) are foreseen in the BICS Headquarters in Brussels/Belgium for initial training. Flexibility is a must.
