DISH Network is an innovative industry leader distinguished by its pioneering spirit.Ever since our establishment in 1980, we've been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn't enough.Our Fortune 200 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.Come explore the big picture with us!
Intelligence.Creativity.Innovation.These are the things you?ll find at DISH Network, the pioneer in television entertainment.We offer individualized career paths for dynamic, talented individuals who are ready to be rewarded and recognized.It's our way of giving back to exceptional people who have kept us at the forefront of our industry.
This position will be supporting 30+ custom applications, Siebel PRM being the largest. This individual will work with mutiple IT internal/external support and delivery teams as well as our internal clients to provide the highest standards of support for both custom and out of the box application solutions in a customer centric environment.Responsibilities will include:
Handling application exceptions in our test and production environments
On-call rotation
Handling client support requests
Escalating and following up on customer problems with IT infrastructure and development groups
Taking ownership of production issues
Ensuring closure is achieved for outstanding bugs and infrastructural problems
Assisting in application specific projects such as deployments, capacity planning, testing, and benchmarking
Developing, defining, and communicating technical service policies and procedures
Bachelors degree (preferably in Computer Science or MIS/CIS) or relevant experience
