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For your reference, we have included the original job posting below.
Software Support Engineer
Job Number:
22210013
Company Name:
Noetix Corporation
Job Location:
Redmond, WA US
Job Category:
Information Technology
Software Support Engineer
Software Support Engineer Location: Redmond, Washington Company Order Number: SWE1 # of openings: 1
Description
Company Overview:
Behind every successful company are talented people. From our engineers who design and develop innovative technology, to the teams that deliver and support our world-class solutions-our people are our greatest asset. Through the hard work and dedication of our employees and their unrelenting desire to meet or exceed our customer needs, Noetix has solidified our reputation as the Oracle Applications Reporting Experts.
Noetix strives to create an atmosphere where each individual is included and valued, and we're committed to building a world-class workforce that reflects the growing diversity of our communities and the global markets in which we do business. Our profitable growth, dynamic work environment and leading-edge products make Noetix a perfect career choice.
More than 1,400 customers worldwide use Noetix to quickly and cost-effectively access the enterprise application data they need to make important business decisions. Noetix provides software that automatically generates metadata from Oracle E-Business Suite, PeopleSoft Enterprise and Siebel CRM applications, enabling immediate access to data. Noetix’s proven technology is being used by industry-leading customers worldwide, including: Cummins, Motorola, Starbucks, Toshiba, Welch’s, and Visa. The company is headquartered inRedmond,Wash., with international operations inLondonandHyderabad,India.
OpportunityOverview:
If you are innovative, have a passion for technology and want to play an integral part of a growing market in Business Intelligence, Noetix is where you want to be! Our company is seeking a talented and experienced Software Support Engineer to join our Technical Support team inRedmond,Washington. The successful candidate will have a demonstrated ability to understand and diagnose complex technical issues, and to work cooperatively in a team-based customer support environment. Noetix software works with diverse core technologies, including Oracle, Microsoft web services, and Siebel to name a few.
Core Deliverables and Responsibilities:
· Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians and customers. · Creates workaround procedures when standard procedures have failed. · Identifies, prioritizes, replicates, diagnoses and resolves user problems in a timely fashion. · Exceptional technical aptitude with a desire to learn varied technologies
Position Qualifications:
· Excellent oral and written communicator capable of multi-tasking and managing multiple priorities with a high level of accuracy and attention to detail · 3 years working experience in Microsoft: Windows Server administration, SQL Server administration, IIS, .NET Framework, web services, reporting tools · And/or3 years working experience in Oracle: Oracle E-Business Suite, database administration, SQL*Plus, Oracle Discoverer · 1-2 years working experience in providing technical customer support services to diverse populations.
Education / Training / Certification:
Bachelor’s degree in Computer Science or Engineering and/or equivalent work experience is preferred.
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