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For your reference, we have included the original job posting below.
Software Support Engineer
Job Number:
43346915
Company Name:
Confidential Company
Job Location:
San Francisco, CA Us
Job Category:
Information Technology
Salary:
$95K - $105K
Software Support Engineer
Software Support Engineer –Northern CA, or NY/NJ or Georgia
Company Overview: Join a market leader in network security and policy management. Our client enables security and operations teams to intelligently automate the policy management of firewalls, routers, VPNs and related devices, improving overall security while reducing costs.Join a global and fast growing company in the network security space providing enterprises and managed service providers solutions to aid in the security of their network and protection of their businesses.Finalist for Red Herring's Top 100 North America award, a prestigious list honoring the year’s most promising private technology ventures from the North American business region.
Position Overview: Our client is seeking a talented and experienced Software Support Engineer to join their growing U.S. team. Your main responsibilities will be supporting customers via email, phone and webcasts. You will also guide customers and SEs in product installation, daily operations and troubleshooting.
Major Responsibilities: Support customers via email, phone and through webcasts
Guide customers and support engineers in product installation
Responsible for daily operations, troubleshooting, maintaining and updating product base
Introduce support methodologies and tools to benefit the client and team.
Work with the international headquarters based support center
Required Skills, knowledge and Abilities:
4 plus years previous experience in similar position, in a software company.
Experience with Linux/UNIX environments.
Experience in firewall administration/configuration (Checkpoint, Cisco, Juniper, Fortinet, etc) .
Experience in support of network security software products.
Experience in Linux script languages (PERL, shell) – advantage.
Willingness to work at irregular hours, to support our customers world-wide.
Excellent interpersonal skills, problem-solver, results oriented, fast learner, organized and works well under pressure.
Excellent written skills and experience at making presentations ; Comfortable working in a multi cultural environment.
Ability and willingness to work from home and be independent, self motivating, self-learning and responsible with a can-do” approach. Ability and willingness to work alone with no local management support is A MUST.
Education: B.S in Engineering, Computer Science or Equivalent work experience.
Location: Northern CA/ or NY/NJ/ or Georgia
Territory and Travel: USA, 25% travel
Reports to: Support Manager
Compensation: . $85-95K Base + $10k MBO for on target business . Depends on experience and prior earnings. Plus benefits, including 401k, medical and dental benefits.
Interested and qualified candidates please inquire:
Peggy Mehan, Executive Recruiter, Castle Consulting Services, Inc.
