Sr Mgr Information Systems - OIS

Sr Mgr Information Systems - OIS

The Sr. Manager in this position will report in the Operations Information Systems (OIS) organization and will be primarily responsible for managing the Thousand Oaks, California-based client facing team which develops and supports the Laboratory Information Management System (SM-LIMS), Laboratory Method Execution Systems and Chromatography Data Systems.

These are the primary application platforms used by Amgen Quality Control Laboratories in Operations sites to support sample management and testing of product, environmental monitoring, and raw materials. The position will partner with key stakeholders, both in business and across IS to provide service to corporate and site-based Quality Control Laboratory clients. Manage the ongoing expectations and prioritization of client requirements.

Key Responsibilities
• Team management and Staff development
The position will initially have six to seven direct reports who are responsible for the execution of development, deployment and support of SampleManger LIMS software and services. The daily activity coordination and the career development of the each team member is a key responsibility of this position.

• System Owner for SampleManager LIMS (SM-LIMS)
This position will be the system owner for SampleManager LIMS and will be accountable for ensuring that all responsibilities of this role are performed. The position will oversee the lifecycle management of the SM-LIMS application as well as maintenance activities, client communications, related execution of IS and OIS initiatives, disaster recovery and compliance oversight.

• Release Management
SM-LIMS changes are managed through a release management process. This position will be responsible for working with the team and clients to determine and execute release content, timing, construction, validation, and implementation.

• Client relationship management
This position will be responsible for managing key client relationships that are essential for the lifecycle management of SM-LIMS. This position will also participate and provide oversight for the client contacts of the business analysts on the team.

• New Site Implementation Coordination
When new sites are implemented, this position will work with key clients and the team to coordinate and execute the OIS responsibilities associated with the new implementation.

• Manage budgets for external services
This position is responsible for managing the use and budgets of external service providers for level 2 and level 3 support services. The position will work with OIS internal and external IS service groups to provide the contracted services.

• Lead SampleManager Upgrade Effort
This position will be accountable for leading the upgrade of Amgen's SM-LIMS implementation.

Basic Qualifications
- Doctorate degree & 2 years of directly related experience
OR
- Master's degree & 6 years of directly related experience
OR
- Bachelor's degree & 8 years of directly related experience
OR
- Associate's degree & 10 years of directly related experience
OR
- High school diploma / GED & 12 years of directly related experience

AND
- 2 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Preferred Qualifications
• Past experience with any of Laboratory Information Management Systems, Electronic Laboratory Notebook Systems, and Laboratory Instrument Systems
• Demonstrated experience managing direct reporting staff including resource planning, staff and team development, personnel evaluations and career coaching.
• Bachelor's degree in Engineering, Information Systems or Computer Science. Advanced degrees and/or Life Sciences.
• Past experience working in a global environment.
• Experience working in a manufacturing or research laboratory.
• Knowledge of the pharmaceutical industry and current approaches to GxP computer related systems.
• Experience scoping, defining, planning, implementing and documenting business opportunities.
• Client management skills - ability to work with internal business clients to understand their business processes, manage scope of work expectations and suggest / recommend IS solutions.
• Leadership, project management, communication, analysis, customer service, change management and interpersonal skills (e.g. conflict resolution) and demonstrate ability to function in a matrix team environment.
• Experience with prototyping approaches to software development.
• Experience directing system design, configuration and business processes in a drug manufacturing environment.
• Knowledge of technical diagrams, process flowcharting and project management using MS Office applications, including MS Project and MS Visio and similar applications.
• Proven delivery of a completed system or application as part of a project or developer's team, preferably with an industry partner.
• Ability to master, with minimal support, new IS technologies and processes.
• Excellent written and verbal communication skills.
• Excellent analytical, problem-solving, business analysis and decision-making skills.
• Able to multi-task and stay focused on priorities in a fast paced environment to meet deadlines, including the ability to be comfortable and function effectively in an environment of ambiguity.
• Strong team player who is able to collaborate with colleagues on complex tasks and can provide leadership through influence to achieve the required results.
• Understanding of business intelligence and reporting technologies.
• Ability to participate/support efforts being run across multiple sites to ensure solutions satisfies local requirements.
• Should have experience with Enterprise systems, validation, testing and change control.
• Understanding of the ITIL process framework and outsourced resource support models.
• Knowledge of Rational Unified Process (RUP) and/or experience with formal SDLC project methodologies.
• Knowledge of Amgen IS quality and compliance policies, SOPs and associated documents.
• Position will require 10-20% travel.
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