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For your reference, we have included the original job posting below.
Sr Spec-App/Prod Support *
Job Number:
44425182
Company Name:
AT&T
Job Location:
Atlanta, GA US
Job Categories:
Information Technology Engineering & Architecture
Sr Spec-App/Prod Support *
Description
Responsible for performing Application Monitoring and Response, Application Problem Management/Resolution, Application Change Management and Implementation, Scheduling, Implementation, Tuning and Configuration of Application and Infrastructure Components, Project Implementation work associated with new applications or changes to existing applications. Service Assurance Management and Status and Metrics. Key Roles and Responsibilities: Responsible for the uptime and availability of supported applications as well as managing the deployment of application upgrades in the pre- production and/or test or production environment. Application support may include other associated software components required for the application to work. On call 24X7 in the event of an outage and must be an expert ( knowledgeable) on the applications they support. They work closely with COE and Development organizations for any upgrades or enhancements. They monitor application availability via a standard tool set and take proactive actions as issues arise. They interface closely with 3rd party vendors as needed. They manage application availability issues and help to coordinate integrated problem resolution. They participate in the established ITO Problem Management process. Job Contribution: Developing technical professional with some experience. Completes moderately complex work within discipline/specialty area. Contributes to development of concepts/methods/techniques. Moderate team impact. KNOWLEDGE Has expanded technical knowledge in own discipline/specialty area. Applies broader knowledge of discipline/specialty area standards to work assignments. Sound understanding of 1 to 2 specific ATT technologies/systems/procedures. Deepens technical knowledge through exposure and continuous learning. ANALYSIS/PROBLEM SOLVING Identifies problems/issues. Solves non routine problems by independently applying judgment to established analysis and standard approaches. Integrates/evaluates multiple factors to develop creative practical solutions. INDEPENDENCE Guided by project and work deadlines; sets own priorities. Uses discretion to complete assignments; independently applies knowledge of technical practices and specialty area standards. Independently completes assignments; participates in diverse projects. CONTRIBUTION TO ATT TECHNOLOGY Supports technical initiatives normally as part of a larger project. Works on new technologies development and/or existing technologies maintenance. Contributes to milestone project completion. COMMUNICATION Exchanges complex technical information. Provides training/guidance to others in work area breaking down information in a systematic/logical manner. Cultivates good peer working relationships. Education: Preferred Bachelor of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math or equivalent experience. Experience: Typically requires 3-5 years experience.
