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For your reference, we have included the original job posting below.
Sr Voice TDM / Cisco VoIP Systems Engineer Job
Job Number:
25552257
Company Name:
Affiliated Computer Services
Job Location:
Manhattan, NY US
Job Category:
Information Technology
Sr Voice TDM / Cisco VoIP Systems Engineer Job
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Job Description Title: Sr Voice TDM / Cisco VoIP Systems Engineer
This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional / team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
The selected individual must demonstrate excellent customer service & team building skills and will be required to routinely interact directly with customers and to participate in & foster a team environment.
Principal Responsibilities:
This position is part of an 8 person team responsible for Maintenance, Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for a large, enterprise LAN / MAN and VoIP environments in the Burbank/Glendale/New York areas. In addition to daily SLA compliance and routine break-fix duties, this position may develop and manage large VoIP migration projects to enhance & expand the network, including cost analysis, detailed design, project planning, capacity planning, implementation, detailed documentation and cross-training of peers. This position will frequently be called upon to diagnose difficult network performance problems and interact with application support teams to diagnose network / application performance issues. This position operates in a 7x24x365 SLA driven environment, requiring flexible work hours.
Specific Requirements:
Knowledge, skill, & hands-on experience with Cisco Unified Call Manager version 6.X or greater.
Knowledge, skill, & hands-on experience with Cisco Unity greater.
Knowledge, skill, & hands-on experience with Cisco Unified Contact Center Express version 7.X or greater.
Knowledge, skill, & hands-on experience with Cisco Unified Presence 7.X or greater.
Knowledge, skill, & hands-on experience with Cisco IOS VoIP Gateways: VG224, VG204 and VG202, 3800 ISR.
Working knowledge, skills & experience with Cisco VoIP signaling protocols: MGCP, SCCP, H323 and SIP.
Working knowledge of Nortel TDM environments.
Substantial knowledge and experience with installation, support & maintenance of Voice networking
Experience using packet / protocol analyzers to find and remedy application and network performance issues.
Education and Typical Years of Experience:
Bachelor degree in a related field, or equivalent work experience. Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems. A strong knowledge of computing processes and technology including, servers, gateways, communications equipment, workstations, software and hardware and associated diagnostics and tools. (Specifics are defined/vary by applicable end-user area.) Knowledge of voice, digital, data compression and call center technology also recommended.
ACS is an Equal Employment Opportunity/Affirmative Action Employer
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@
