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For your reference, we have included the original job posting below.
Support Program Administrator
Job Number:
25625442
Company Name:
Spirent Communications
Job Location:
Eatontown, NJ US
Job Category:
Information Technology
Support Program Administrator
Job Title: Support Program Administrator Requisition #: 412 Country: U.S.
State: New Jersey
City: Eatontown
Exempt/Non-Exempt: Exempt
Job Type: Regular Full-time
Duration: (If not Full Time) Area of Interest: Professional Services
Job Description:
Support Program Administrator
Spirent Communications is where the world's leading communications companies turn when they need to accelerate their time-to-market for next-generation communication systems. In fact, every significant industry test in the last six years has used Spirent's test systems as the benchmark. We are continually recognized by customers, industry, press, and technology associations for our innovative thinking and our ground-breaking products. The communications market has untapped potential. The boundaries of how fast, far, and accurately voice and data can be transmitted have yet to be reached, or even defined. Spirent solutions are paving the way for tomorrow's communications.
The atmosphere at Spirent is innovative, creative, and technically challenging. We are always looking for new employees with exceptional abilities, vision, and commitment levels to join our team.
If you want to work with truly bright and motivated people-and be a part of an industry-leading company that's helping to revolutionize communications technologies-this is your opportunity. Our focus on employee satisfaction stems from a core belief that market-leading products start with one thing: market-leading people. At Spirent, we offer more than jobs, we offer unique career opportunities. We can do this because we are large enough to encompass a breadth of possibilities, while being small enough for you to be noticed and recognized. Are you innovative enough to work at Spirent?
The position includes responsibility for the administration of Annual Support Agreements and to ensure accurate records for customers. Assist Client Services teams administratively. Interact with internal and external customers to handle a variety of functions related to the provision of Annual Support Agreement (ASA) Programs and associated services. Responsible for maintaining accurate records of ASA Program entitlements and covered assets in a Siebel database. Carries out extensive research to resolve issues and prepares regular, detailed reports for Management. Also plays a key role in administration of International Service Centers.
Job Requirements: Associate's degree with an emphasis on course work in business or communications and/or 4 years or more experience in a sales, telemarketing and/or customer service environment preferred.
Experience working with at least one of the business systems listed (e.g. Siebel, JD Edwards/PeopleSoft) is required. Experience in a technological industry is desirable.
Position also requires excellent communication, MS Office, and analytical skills.
