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For your reference, we have included the original job posting below.
Support Services Analyst
Job Number:
41339252
Company Name:
Technisource
Job Location:
New Orleans, LA US
Job Category:
Management & Business
Support Services Analyst
Company:Technisource Base Pay: $20.00 - $25.00 /Hour Other Pay: EmployeeType: Information Technology Legal Professional Services Industry Type: Legal Required Education: Not Specified Location: US-LA-New Orleans Contact: Jory Teno Phone: Not Available Fax: Not Available Ref ID:
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Support Services Analyst
JOB DESCRIPTION
Technisource is looking for a Support Services Analyst to support one of our New Orleans clients. This is a contract to hire opportunity that will convert after 6 months of employment. Qualified candidates will be able to provide expert and creative solutions to user problems (software/hardware). Researches, resolves and responds to inquiries based on standards implemented and all available information. Can solve problems requiring creativity and initiative. Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned. Is responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users. Attends training sessions offered within the group. Participates in team projects that enhance the quality or efficiency of support and assists other Support Services staff members in support of a major or complex product. Regularly communicates user/technical service policies for products supported by the help desk.
Essential Functions: * Monitors IQTrack web site for newly opened Tickets and proactively takes responsibility for Ticket completion as assigned or otherwise available in a timely fashion. * Interacts with Users on a daily basis to assist and resolve user problems. * Works to keep all IQTrack Tickets as current as possible. Closes Tickets in a timely fashion after completion. * Works with Network Engineers to implement Firm Solutions. Additional Functions: * Maintains current images on all Firm workstations and assures that all applications are current to Firm Standards. * Ensures that all Firm Security procedures are followed. * Participates in projects as assigned by the Manager of Network Operations or the Director of Information Technology Services. * Any other Duties as assigned by the Network operations Manager or the Director of Information Technology Services
JOB REQUIREMENTS
Qualifications: Expertise in Windows Desktop environments and Microsoft Office Suites. Understanding of computer hardware and software in general. Demonstrated ability in working cooperatively with others. Demonstrated ability in working independently, as well as part of a team. Must be a quick learner. Must have excellent verbal skill and an ability to explain technology to non-technical people. Should have good analytical and conceptual skills.
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ABOUT TECHNISOURCE
Our specialists take a hands-on approach in truly understanding your background and career goals to find the opportunities that will allow you utilize your skills, attain new experience and reach a new level of personal success. We work hard to provide you with real time access to exclusive job opportunities, the highest level of support and the right tools at the right time to catapult your career to the next level.
