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For your reference, we have included the original job posting below.
Support Services Technician II
Job Number:
25638235
Company Name:
3E Company
Job Location:
Massillon, OH US
Job Category:
Information Technology
Support Services Technician II
Support Services Technician II
Job ID: 2010-1693 # Positions: 1
Location: US-OH-Massillon Experience (Years): 3
Posted Date: 7/14/2010 Category: HSE Ohio - All openings
More information about this job:
Overview:
The employee in this position performs technical applications programming work to provide support for client computer/software systems and users. The position also involves supporting the company’s implementation and upgrade projects by providing development, modification and installation of application software. This position also serves in the capacity of Primary and/or Secondary Account Manager for clients.
Responsibilities:
* Provides technical application development and quality assurance effort in the completion of project tasks as described in project request work orders. * Provides troubleshooting, problem correction, assistance and instruction to client staff remotely to resolve software problems or to generally support the client’s use of the MSDgen software. Determines client needs; recommends and implements solutions to ensure minimum delay and effective operation for system users. * Develops, maintains and updates technical documentation such as system configurations, procedures, problem fixes and client support procedures. Develops, updates and distributes user instructional documentation as needed. * Install the MSDgen software product(s) on client systems both remotely and on-site. Installations include upgrades of existing systems and any corresponding client training. * Provides work performance input to supervisor. * Performs other related duties as required or assigned. * Occasional travel to client sites via air and/or ground may be required.
Qualifications:
* Considerable knowledge of computer systems, office automation and Windows software applications. * Working knowledge of the SQL language, PowerBuilder, RDBMS in general, and either MS SQL Server or Oracle specifically. * Ability to troubleshoot common software problems. * Ability to maintain and be responsible for certain company equipment such as notebooks, PDAs and cell phones. * Ability to establish and maintain effective working relationships with supervisors, other employees and client staff. * Ability to communicate effectively both orally and in writing. * Superior customer service skills. * Must be detail oriented and able to multi-task to meet standard response times and deadlines. * Excellent time management and organizational skills. * Ability to work independently and as part of a team. Education and Experience Requirements: * Bachelor’s Degree in Computer Science or related field, preferred. * 3-5 years of progressively responsible related experience in an information technology position. * Or, any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.
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