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For your reference, we have included the original job posting below.
Support Systems Specialist - Tempe, Arizona
Job Number:
43290794
Company Name:
Apria Healthcare
Job Location:
Tempe, AZ US
Job Category:
Information Technology
Support Systems Specialist - Tempe, Arizona
Apria Healthcare is America's leading provider of integrated home healthcare products and services. We are committed to full-service homecare solutions that give maximum independence to our over 1.2 million patients nationwide. Apria offers a full range of home respiratory therapy, home infusion therapy and home medical equipment services through a network of more than 12,000 health professionals.
Apria has annual revenues of almost $2 billion, over 580 operating sites in all 50 states, and 13,000 employees. Apria is the nation's leading provider of integrated home healthcare products and clinical services.
Assist computer users in the field with the utmost professionalism by answering questions regarding the Apria Healthcare network, computer system and applications.
Troubleshoot system problems by analyzing the situation, resolving the issue or allocating to designated department personnel as defined in IS policies and procedures or recommending to users appropriate actions to take to obtain a solution.
Keep managers informed of the system's effectiveness, problems encountered and the system features desired by users.
Maintain, analyze, troubleshoot and repair desktop and portable/laptop computer systems and application issues.
Articulate and accurately detail all call records entered.
Understand time constraints, quality and resources to maximize resolution of situations.
Keep managers informed of the system's effectiveness, problems encountered and the system features desired by users.
Train users in over 500 locations nationally on operational procedures
Generate final quality assurance checks on the system by testing and evaluating new features added.
Ensure key reports are run in an accurate and timely manner.
Maintain and update the system user manual noting changes on operating requirements.
Assist computer users in the field by answering questions regarding the system's operational procedures.
Troubleshoot issues and recommend appropriate actions.
Create and maintain accurate documentation regarding system or user issues and resolutions.
Performs other related duties as directed by supervisor.
Qualifications:
Education or experience equivalent to a high school diploma is required.
3-6 years help desk/call center experience.
Basic understanding of Networking (LAN/WAN) and internet communication protocols.
Strong understanding of hardware components and how they relate to performance.
Experience supporting windows operating systems ranging from NT 4.0 to XP.
A Certification and MS Certifications desired.
Knowledge of Lotus Notes is a plus.
Experience supporting Citrix Metaframe XP is a plus.
At least one year related experience in Desktop Application support.
Familiarity with multiple business applications and healthcare experience a plus.
Apria Healthcare is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
