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For your reference, we have included the original job posting below.
System/Network Support Specialist
Job Number:
43617249
Company Name:
Smartronix
Job Location:
San Antonio, TX US
Job Category:
Information Technology
System/Network Support Specialist
Job Title System/Network Support Specialist (TX-003a-12)
Job Description
* Provides technical and deployment support for terminal services implementation of military medical applications used in the daily MTF operations. * Assist w/ on-site deployment, configuraiton, testing of standard virtual HW/SW suite. * Works with various tiered support teams to resolve software/hardware/network and client issues as they relate to applicaiton, terminal and virtual services solutions. * Leads/Assist w/ troubleshooting system/network problems and provides technical guidance to users on-site and via remote secure services. * Will be responsible for logging tickets, initiating corrective measures, and routing trouble tickets as necessary to internal/external team members. * Provides customer service in a polite, patient, and attentive manner at all times * Uses trouble ticket software to document and maintain all user trouble calls * Loads security patches and application software upgrades via remote access tools * Works with PM staff to identify trends and issues, then find root causes * Monitors system status of site implementations and reports potential issues
Degree/Education Requirements
* High school diploma w/ appropriate training certifications * AA Degree or higher preferred. Specific and related working experience may be substituted in lue of degree * Security+ certification or higher preferred (DoD 8570.1)
Required Skills
* Minimum of 5 years help desk and or 2 years of application system administration experience supporting military medical applications * Excellent team player able to work in a team environment, and extended working hours conditions may apply * Familiar and or working experience w/ AFMS medical applications * Very strong communication skills required * Ability to work alone or in a team environment a must
