System Support Technician

System Support Technician

About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in medicine. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together. 

Being a part of Intermountain Healthcare means joining with a world-class team of over 32,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: excellence in the provision of healthcare services to communities in the Intermountain region.

Our patients deserve the best in medicine, and we deliver.

Job Description

The Systems Support Technician - Staff is responsible to coordinate, implement, support, maintain and troubleshoot computers, networks, and  other devices.

Fully functioning, journey-level professional with experience in most aspects of system support and technology.  Incumbent's ability encompasses broad knowledge required within the support specialty area.  Typically implements designs or approaches developed by others.  Functions independently and produce results that meet standards of quality, timeliness and acceptability with minimal supervision and general direction.

Job Essentials

• Performs onsite analysis, diagnosis, and resolution of information technology problems (computers, networks, IP phones, wireless, printers, scanners, etc.), and recommends and implements corrective solutions.  Assists other teams to resolve issues.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user workstations and related hardware  and software in order to deliver required desktop service levels.
• Resolves and documents resolution of service desk incidents and requests in a timely manner as specified by approved Operational Level Agreements and Service Level Agreements.
• Participates in the Implementation and support of network devices and systems.
• Participates in completing projects following enterprise standards.  Assists in ensuring that key stakeholders both inside and outside of Information Systems are updated on project status, issues, barriers, etc.
• Assists in creating and maintains critical support documentation in the enterprise defined knowledge repository.
• Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices.
• Assists in defining enterprise standards, processes and procedures.

This position will work with confidential and proprietary information that requires a signed IT Employee Invention and Confidentiality Agreement upon hire.

Minimum Requirements

• Bachelor’s degree OR four or more years of Information Systems experience.  Intermountain verifies both degree attainment and educational institution accreditation following an offer of employment.
• Three or more years of system support experience
• Must have a valid driver’s license (Position may often require individual to travel between facilities to provide support)
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Experience working in a team-oriented, collaborative environment
• Knowledge of applicable data privacy practices and laws
• In-depth understanding of networking fundamentals and active directory
• Expert knowledge of industry standard word processing and spreadsheet software
• Working knowledge of industry standard email systems

Physical Requirements

• Carrying, climbing, crawling, hearing/listening, lifting, manual dexterity, pulling/pushing, seeing, sitting, speaking squatting/kneeling, standing walking

Preferred Qualifications

• Bachelor’s degree in Information Systems
• Experience with VDI/VMware strongly preferred

• Experience supporting virtual computing environments, preferably VMWare technologies

• Strong written and oral communication skills

• Ability to present ideas in user-friendly language

• Self motivated and directed

• Keen attention to detail

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong customer service orientation

• Experience in a healthcare environment

• Certifications:   CompTIA A+, CompTIA Network+, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP),   Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Systems Administrator (MCSA) Certification

Please Note
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V