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Listed below are the top 10 out of 530 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Boston, MA


 
 

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For your reference, we have included the original job posting below.




Systems - Applications Support Analyst: 5 years experience Job


Job Number:25359246
Company Name:Fidelity
Job Location:Boston, MA US
Job Category:Information Technology
 

Systems & Applications Support Analyst: 5 years experience Job
Systems & Applications Support Analyst: 5 years experience - 1002565

Description

We are seeking a skilled systems and application support analyst to join the Asset Allocation Technology (AAT) team. In this role you will work with management to create a strategy and implementation plan for production services, assist in implementing methods to manage the production and non-production environments. You will be accountable for Service Delivery (Service Level Compliance, Application Availability and Disaster Contingency), Incident Management, level 2 application support, release management, automation of manual processes.

The successful candidate will work as part of a team who provides end to end support for Asset Allocation Division trading/operations, research, portfolio management and quantitative applications and their underlying technology infrastructure. This team supports applications for Asset Allocation Division investment professionals in Boston in a 24 X 7 operating environment.

Asset Allocation Division (AAD) is a registered investment adviser and wholly owned subsidiary of FMR LLC, providing discretionary and non-discretionary investment management services through Fidelity's retail and institutional distribution channels. In addition to investment management, AAD specializes in investment risk management, portfolio analytics, asset/liability modeling, and internet investment planning tools for individual investors. Proprietary investment tools include Retirement Income Planner which formulates a customized plan for income in retirement and suggests specific steps to increase likelihood of having lifetime income, and Portfolio Review, which assesses the investment characteristics and risks of a client's portfolio, as well as analyzes possible portfolio strategies that clients model and select.

Primary Responsibilities

* Maintaining and enhancing existing multi-tiered business applications

* Assist in coordinating technical tasks of various infrastructure support teams responsible for the distributed components of the application

* Provide 24 x 7 on-call support for the application portfolio on a rotating basis (flexibility to cover for team members as needed.)

* Manage day-to-day interactive and batch processing operations

* Ensure high availability of production applications

* Resolve production problems including data issues, product enhancements, and service interruptions

* Provide application support when needed on weekends and early evenings

* Work with the development teams in the transition of new application functionality from the development/UAT/production warranty phases to the full production support model

The on-call Schedule: is one week at a time, every four weeks. Coverage hours are generally 9:00 am - 10:00 pm.

Qualifications

Education and Experience


* Bachelor's degree and 5 years demonstrated work experience or an equivalent combination of related training and experience

* 5+ years of increasing responsibility in information technology services and support

* 3+ years of experience within a financial services organization

* 2+ years or more managing projects in a matrixed and geographically dispersed organization

* 2+ years demonstrated experience managing high-severity application or process outages to a successful resolution

Skills and Knowledge


* Significant experience supporting large infrastructures and complex applications

* Ability to analyze system/application error logs to isolate root cause of problems

* Knowledge of IIS/COM+/Java/Websphere - must know how to troubleshoot web/application server software

* Working understanding of source control and the role it plays in release management

* Knowledge of scripting including

* Vbscript

* Batch jobs scheduling (Autosys Jil)

* PERL

* Unix shell

* Full project life cycle experience - experience scheduling work, tracking progress, and documenting issues

* Excellent logical problem solving skills to troubleshoot all aspects of the system and software

* Systems/Application/Batch Cycle (supporting cycle, O/S, middleware, and web/application software)

* Ability to follow complex processes

* Experience with databases, SQL, and stored procedures

* Operations or batch services experience

Company Overview

Fidelity Investments is one of the world's largest providers of financial services. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to over 20 million individuals and institutions as well as thousands of financial intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket, a leading online brokerage firm and one of the largest providers of custody and clearing services to financial professionals. For more information about Fidelity Investments, visit .

Job

: Systems Administration & Support

Primary Location

: MA-Boston

Schedule

: Full-time

Job Level:

: Individual Contributor

Education Level

: None

Job Type

: Standard

Shift:

: Day Job

Overtime Status:

: Exempt

Travel:

: No