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Listed below are the top 10 out of 14,518 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in


 
 

Feb 13

AT&T - Atlanta, GA US

Description Entry into this title requires Technical Title Plan (TTP) Board Approval. This is a junior level technical position that performs technical project ...

Feb 13

AT&T - Wayne, PA US

Description Responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information ...

Feb 13

AT&T - Wayne, PA US

Description Responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information ...

Feb 13

AT&T - ANNAPOLIS, MD US

Description Responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information ...

Jan 15

DishNetwork - Atlanta, GA US

DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we've been the ideal workplace for ...

Feb 13

AT&T - SAINT LOUIS, MO US

Description Responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information ...

Feb 13

AT&T - Washington, DC US

Description Responsible for the consulting, engineering, and operations activities performed at a particular customer location. Identifies changes in telecommunications, ...

Feb 13

AT&T - METAIRIE, LA US

Description Overall Purpose: Operates the companys internal data communications systems, including LANs and/or WANs. Key Roles and Responsibilities: Plans, ...

Jan 30

Northrop Grumman - Palmdale, CA US

Initial responsibilities for the Technical Services Engineer will be to perform Logistics Support Analysis (LSA) activities. Position will lead into responsibilities ...

Jan 28

Northrop Grumman - Palmdale, CA US

Initial responsibilities for the Technical Services Engineer will be to perform Logistics Support Analysis (LSA) activities. Position will lead into responsibilities ...
 

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For your reference, we have included the original job posting below.


Team Lead BlackBerry Partner Technical Support

Job Number:22240584
Company Name:Research in Motion
Job Category:Information Technology
 

Team Lead BlackBerry Partner Technical Support
Title: Team Lead BlackBerry Partner Technical Support
Location: Nova Scotia-Halifax
Research In Motion Limited® (RIM)®is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM's portfolio of award-winning products, services and embedded technologies is used by thousands of organizations around the world and includes the BlackBerry® wireless platform, the RIM Wireless HandheldT product line, software development tools and software/hardware licensing agreements. RIM is seeking driven individuals who can take our wireless data products to the next level in the global wireless market. Are you ready to make a difference in the world of mobile communications with RIM?
POSITION SUMMARY
The BlackBerry Partner Technical Support (BPTS) Team Lead will be responsible for the day-to-day operations of a team of Technical Support Representatives.
RESPONSIBILITIES
Duties will include monitoring, and evaluating activity in the Customer Support Operations Center (CSO) and proceeding with proactive measures to ensure service levels and objectives are met and maintained. The Team Lead will be responsible for the day-to-day application of organizational policies and procedures and monitor performance of team according to established monitoring standards.
The successful candidate's responsibilities will also include:
* Handle customer satisfaction escalations by analyzing the situation, determining appropriate solutions and ensuring appropriate follow-up
* Promote and maintain a team-oriented environment that is committed to the personal and professional advancement of team members
* Promote and maintain a positive environment while ensuring business needs are met
* Provide assistance to the team in the resolution of customer issues through coaching and development of the Technical Support Representatives
* Plan, direct, supervise, and evaluate workflow
* Recognizes and recommends operational improvements
* Have input into hiring and conduct performance appraisals
ESSENTIAL SKILLS AND QUALIFICATIONS
* 2 years Management/Team Lead experience or equivalent leadership experience
* Previous experience managing customer escalations in a technical environment
* Proficient knowledge of Outlook and/or Lotus Notes and an understanding of Technical "Product" Support
* Outstanding conflict and resolution skills
* Proven coaching and mentoring abilities
* Previous experience in conducting performance reviews
* Technical background in IT, Support, Business Systems or similar environment
* Excellent verbal and written communication skills
* Strong interpersonal skills
* Strong organizational skills with a drive to implement, monitor and maintain processes
* Proven team building and strong leadership skills
* Experience and desire to work in a global environment
* Exceptional customer service skills with a strong focus on customer satisfaction
* A track record of autonomy, ownership, and execution
* A positive attitude
* University or College education required
If you're driven to take wireless technologies to the next level, it's time you join the team at RIM. We offer a challenging environment that fosters creativity and rewards excellence. Employees also have use of our award winning BlackBerry!
© 2009 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.

Research In Motion is an Equal Opportunity Employer.