We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 1,004 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Suitland, MD
Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) and various ...
Senior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Technical writer and desktop publisher. Creating fromscratch documentation for writing enduser software procedures. Must be familiar with information technology ...
Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) and various ...
Trainee Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Senior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Junior Training and Exercise Specialist in Homeland Defense/Homeland Security programs for Technical Services, to include the National Exercise Program (NEP) ...
Communication is the heartbeat of any Army National Guard unit. By joining the Army National Guard as a Signal Support Systems Specialist, you will keep the ...
Everything begins with solid communications. And in this hypernetworked world, that won't change anytime soon. So set yourself up in a promising civilian career ...
The Geospatial Specialist must have hands on experience in designing and implementing Open Geospatial Consortium services including Catalog Services for Web ...
For your reference, we have included the original job posting below.
Tech Support/Help Desk Specialist: Suitland, MD
Job Number:
44207501
Company Name:
L-3 Communications
Job Location:
Suitland, MD US
Job Category:
Information Technology
Tech Support/Help Desk Specialist: Suitland, MD
Title: Tech Support/Help Desk Specialist: Suitland, MD Location: USA-Maryland-Suitland Other Locations: If you are working or aspiring to work in today's United States Intelligence Community... NOW is the time to join our growing team at L-3 STRATIS.
L-3 STRATIS is an industry leader in Information Management and Sharing, with emphasis on serving the Intelligence and National Security Communities. L-3 STRATIS provides a wide range of Intelligence Analyst support, software and systems design, development and integration to government intelligence customers and prime contractors.
Provide a single point of contact for end-users to receive support and maintenance within the organization's desktop/server computing environment. This position will also troubleshoot problem areas (by telephone, remote access or via e-mail) in a timely and accurate fashion.
The responsibilities of the candidate include: -Provide technical support to remote customers via phone, remote access and email. Make an initial attempt to resolve incident tickets (Tier 1 support); coordinate with Service Lead for tier 2 and 3 support -Maintain Help Desk Incident trouble ticket system. Generate incident reports within the Remedy Action Request (AR) System. Prioritize incident tickets. Escalate tickets (when required) to the appropriate technician or team. -Record, track and document the problem solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution. -Collect and submit Daily Status reports to the Help Desk Manager. Also report system outages to Senior Management. -Maintain the Help Desk record log. Document all Help Desk activities such as phone calls and incident tickets. -Perform post-resolution follow-ups to incident tickets. -Monitor network tools and report outages to Help Desk Manager. -Maintain education and understanding of the latest versions of the JDISS products. -Maintain an awareness of the JDISS Website. Required Qualifications:
-H.S. Diploma/GED. -Active Top Secret clearance based on an SSBI. -3 years IT experience in either a Windows or UNIX based infrastructure. -Excellent customer service skills. -Excellent problem-solving skills. -Exceptional written and oral communications skills. -Possess strong documentation skills.
Desired Qualifications:
-Security , Microsoft Certified Professional (MCP) certifications. -AS (or higher) in Information Technology or related discipline from an accredited university -Experience with Windows Server and Exchange. -Experience with the Remedy Action Request System. -Technical experience with Collection Mission Management Applications (CMMA). -Technical experience with Global Command & Control Systems (GCCS) Integrated Imagery and Intelligence (I3).
We offer a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, long and short term disability and company paid life insurance, 401(k) Employee Stock Purchase Plan, referral bonuses and tuition reimbursement.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing to include background checks.
