Technical Account Manager - Central Canada JobJob Category:Services & Consulting
Location:Mississauga, CA
Job ID:3
Division:Services & Support
Technical Account Manager - Central Canada
The Opportunity:
High systems availability and maximum performance come from well-planned, deployed and managed systems, services and support.
Microsoft Enterprise Support services provides access to the professional services and technical expertise that large enterprises and key Partners need to minimize cost of operations, maximize value of the IT investment and reduce operational and support incidents.
The Technical Account Manager (TAM) manages the Premier services relationship and plays a pivotal role in ensuring that Microsoft is considered and viewed as a key technology partner in the successful operation of the customers IT environment and helps position Microsoft favorably when technology decisions are made by customers for future needs.
The Technical Account Manager is a positive advocate for the customer within Microsoft and will be a professional representative at all times in this Post Sales role. The Technical Account Manager will also have excellent working relationships with other representatives of Microsoft who will be active within his/her account(s).
Key Responsibilities:
Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues based on Microsoft product and technology
Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of new/upgraded Microsoft technologies
Provide information and recommend best practices for the management of Microsoft technologies in accordance with the Microsoft Operations Framework (MOF).
Proactively monitor technical issues pertaining to Microsoft technologies at customer sites and make recommendations to reduce the risk/impact of similar future problems.
Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources.
Maintain and expand working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
Maintain current on industry issues and competitive products.
Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support.
Qualifications:
4 year degree in a technology field
5+ years’ experience in the high tech industry
MCITP-EA Certification or achieved within one year of being in role is considered an asset
Successful candidates must have strong communication and problem solving skills, customer focus and are results oriented.
Good technical writing skills
Account management experience and/or customer engagement responsibility is also a requirement.
In depth knowledge of at least three of the following Microsoft products/technologies:
Windows Operating Systems (XP/2000/2003,2008), Active Directory, Exchange, SMS, MOM, Systems Centre, SQL, SPS/ MOSS, Office, Security (ISA, WSUS)
The successful candidate will be on call 24/7
Microsoft is an equal opportunity employer and supports workforce diversity.
Considering a Career with Microsoft Canada?
At Microsoft Canada Inc, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
CA:SMSG
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