Location: US-DC-Washington Employment Type: Full Time Regular
Experience Level: .. More information about this job: Position Description/Responsibilities (CCC/Vendor):
Key Job Functions 1. Support project managers in capturing, tracking and monitoring project tasks; proactively follow up on upcoming and delayed activities; monitor the portfolio of requests/issues and update management on these issues, flagging delays, upcoming events etc. 2. Track client requests and work with technical team to obtain the resolutions to these issues and communicate these back to the end user. 3. Summarize the level of activities (issues raised, closed etc.) and provide these to management.
Qualifications 1. Excellent verbal communications skills and ability to capture end customer feedback in written form 2. Customer service background with direct interaction with customer/clients would be a plus; ability to maintain pleasant demeanor when dealing with difficult situations or upset clients. 3. Ability to track tasks, activities, budgets using Excel or other IT tools 4. ISGIS will provide requisite training in use of the proprietary systems for performing these job functions
Period of Performance / Job Qualification 1. These position will report to Rajan Bhardvaj (or designated supervisors). 2. The initial period of the assignment will be three months with a potential that the work may continue for longer. 3. This is envisaged as an "IT Program Assistant" position
This position will report to the ISG-IS unit. Deliverables:
1. Support project managers in capturing, tracking and monitoring project tasks; proactively follow up on upcoming and delayed activities; monitor the portfolio of requests/issues and update management on these issues, flagging delays, upcoming events etc. 2. Track client requests and work with technical team to obtain the resolutions to these issues and communicate these back to the end user. 3. Summarize the level of activities (issues raised, closed etc.) and provide these to management.
*CAI is an EOE*
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