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For your reference, we have included the original job posting below.
Technical Analyst 3-Support
Job Number:
21043943
Company Name:
Oracle
Job Location:
Orlando, FL US
Job Category:
Information Technology
Technical Analyst 3-Support
Job Title Technical Analyst 3-Support
Location ORLANDO-STE100
Organization Name Database Scalability/RAC Support
Department Description
Database Scalability/RAC Support - Supporting the Database Technology Stack, CRS, RAC Products
Brief Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Detailed Description
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. You should have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job Requirements
Job duties are varied and complex requiring independent judgment. May have project lead role. Preferred Qualifications: 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Additional Details
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting of RAC products for our Electronic Support Services. A primary point of contact for customers, you are also responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. As a Support engineer you would be regarded as a subject matter expert in RAC, CRS and have the ability to resolve complex issues or identify workarounds for RAC customer problems. It is preferred that the engineer performs these duties with minimum direction and a high degree of independence.
A successful candidate will have - In depth knowledge of RAC architecture - Experince with clustering technologies from different vendors - Thorough understanding of the Oracle database features - Extensive hands on interaction with large Database management systems - Good understanding of Support tools and Oracle diagnostics a plus - Programming and troubleshooting knowledge in C , C++ - Good knowledge on Unix, Linux and/or Windows operating systems
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