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For your reference, we have included the original job posting below.
Technical Analyst I
Job Number:
23711874
Company Name:
Dell
Job Location:
Cyberjaya, MY
Job Category:
Information Technology
Technical Analyst I
Title: Technical Analyst I Location: MYS-Cyberjaya Technical Support Analyst
Solves moderately complex customer issues on any product. · Provides first- or second-level support in the inbound or outbound contact center. · Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing. · Routes customers when appropriate to proper support queues. · May identify opportunities for process improvements that contribute to the achievement of business metric goals. · Solves problems consistently and completely with minimum supervision. · Responsible for working to share strengths with peers. · Responsible for partnering with technician to obtain resolutions to complex technical issues- helps others deliver results. · First point of contact for customer escalations. · Performs quality audits.
Strong telephone etiquette skills. · Strong organization skills. · Able to utilize computer to input data. · Experienced verbal and written communication skills. · Working knowledge of Dell products, customer service, policies and procedures. · Strong organization and problem solving skills. · 2-4 years experience in a customer service or related fields. · May require industry certification.
Clear Communication Skills Must with helpdesk experiences In house application knowledge or experiences MS Office application troubleshooting Hardware trouble shooting A bachelor degree in Computer Science or equivalent
