We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 10 out of 1,224 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in Chantilly, VA
DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we?ve been the ideal workplace for ...
Northrop Grumman Technical Services is seeking a skilled Deployment Manager to join our team of qualified and diverse individuals. The candidate has the ability ...
Northrop Grumman Technical Services is seeking a skilled Field/Operations Support Manager to join our team of qualified and diverse individuals. The candidate ...
Serves as the line of business (LOB) owner with profit and loss (P&L) responsibility for sustainment of rotary wing systems within Northrop Grumman's Technical ...
Northrop Grumman Technical Services is seeking a skilled Quality Assurance Manager to join our team of qualified and diverse individuals. The QA Manager develops, ...
Northrop Grumman Technical Services is seeking a skilled Deputy Program Manager to join our team of qualified and diverse individuals. This candidate will provide ...
Northrop Grumman Technical Services is seeking a skilled Requirements Manager to join our team of qualified and diverse individuals. The candidate will have ...
Assists the Real Estate Chief with the oversight of real property programs and actions at multiAir National Guard bases located within the United States and ...
The IT Manager is responsible for maintaining both residential and business technology within a FullService community. This includes analyzing systems and ...
Position requires current SSBI/SCI security clearance with FullScope Polygraph. The Mission Operations Planner/Scheduler is responsible for planning and scheduling ...
For your reference, we have included the original job posting below.
Technical Manager, Global Operations
Job Number:
25715567
Company Name:
Blackboard
Job Location:
Chantilly, VA US
Job Category:
Information Technology
Technical Manager, Global Operations
Technical Manager, Global Operations Tracking Code 101903 Job Description
Summary:
Working side-by-side with our clients, Blackboard is pioneering e-Education across the globe. Our academic and commerce suites of products - targeted to primary and secondary schools, higher education, corporate and government markets - deliver on the promise of the internet for online teaching and learning, campus communities, campus commerce services, and the integration of Web-enabled student services and back office systems.
Blackboard Managed Hosting is seeking an experienced manager to lead our overseas Operations team. The team is responsible for 24x7x365 monitoring and alert response for over 3,000 servers in 6 datacenters worldwide, as well as all planned system maintenance and application upgrades for those servers.
Duties and Responsibilities:
The Operations Manager will play an integral role in the success of Managed Hosting Global Operations department. Specifically s/he will: * Oversee 2 overseas teams (currently 40+ Engineers in Chennai, India) * Review and assign scheduled maintenance work, and ensure completion by specified due date * Manage teams workload, handle customer escalations and update internal stakeholder departments on progress and resolution * Maintain and drive strong process and policy adherence. Ensure proper procedures and backup plans are in place to maintain service delivery * Recognize re-occurring problems; lead brainstorming meetings, suggest and implement process improvements, in conjunction with staff and other departments * Work with overseas Team Leads and Project Manager to train staff on new tools and products developed by senior engineering teams in DC and Amsterdam * Monitor quality and timeliness of team's deliverables to clients through ad-hoc audits * Document and update policies and procedures in Wikipedia * Develop and report departmental metrics weekly * Maintain personal technical competency level of Managed Hosting datacenter implementations, toolsets, and technologies (including the Blackboard Academic applications), suitable to clearly understand customer issues and facilitate effective resolution * Undertake departmental projects as assigned
Required Experience
Essential Skills, Experience and Education:
* Bachelor's degree in Computer Science, Management Information Systems or other related field * 3+ years managing technical teams * 3-5 years technical experience with Linux system administration, and/or enterprise level web based application technologies * Experience managing or working with 24x7 teams required * Experience managing overseas resources preferred * Extremely quality conscious and attention to detail in handling, tracking and documenting technical issues * Ability to meet deadlines, multitask and work in a fast paced environment is critical * Effectively prioritizes workload with minimal direction * Some international travel required, must have valid passport
Job Location Chantilly, VA, US. Position Type Full-Time/Regular
